9.4.1 Care Packs

To supplement the technical support provided with the purchase of a license, HP offers a wide variety of Care Packs that provide full technical support at 9x5 or 24x7 availability with annual or multi-year options. To purchase a Care Pack for an HP SDN application, you must have a license for that application and a license for the controller.

For a list of Care Packs available for the controller and HP SDN applications, see:

http://www.hp.com/go/cpc

Enter the SDN license product number to see a list of Care Packs offered.

Once registered, you receive a service contract in the mail containing the customer service phone number and your SAID. You need the SAID when you phone for technical support.

To obtain full technical support prior to receiving the service contract in the mail, please call Technical Support with the proof of purchase of the Care Pack.

9.4.2 Obtaining software updates

The software for the HP VAN SDN Controller and HP SDN applications can be downloaded for free from the HP Networking support lookup tool:

http://www.hp.com/networking/support

This website also provides links for manuals, electronic case submission, and other support functions.

9.4.3 Warranty

For the software end user license agreement and warranty information for HP Networking products, see http://www.hp.com/networking/support.

9.5 Related information

Documentation

•HP SDN information library: http://www.hp.com/go/sdn/infolib

Product websites

•HP Software-Defined Networking website:

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Primary website: http://www.hp.com/go/sdn

HP SDN App Store: http://hp.com/sdn/AppStore

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HP SDN Dev Center website:

http://sdndevcenter.hp.com

HP SDN community discussion forum http://www.hp.com/networking/sdnforum

•HP Open Source Download Site: http://www.hp.com/software/opensource

•HP Networking services website: http://www.hp.com/networking/services

9.5 Related information

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