Troubleshooting
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. For technical support contact information, refer to the printed documentation included with the monitor. Have the following available when you call:
■Monitor model number (located in label on back of monitor)
■Monitor serial number (located in label on back of monitor)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration
■Name and version of the hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the spare part number, product number, and serial number. You may need these numbers when contacting HP about your monitor model.
Locate the monitor rating label on the back of the monitor.
User’s Guide |
