A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
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Screen is blank. | Power cord is disconnected. | Connect the power cord. |
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| Power button on front panel of | Press the front panel power button. |
| the monitor is turned off. |
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| Video cable is improperly | Connect the video cable properly. Refer to Chapter |
| connected. | 3, Setting Up the Monitor on page 4 for more |
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| information. |
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| Screen blanking is active. | Press any key on the keyboard or move the mouse |
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| to inactivate the screen blanking utility. |
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Screen image appears distorted; text is | The computer’s graphics card | Set the computer’s display resolution to the same |
fuzzy or blurred; image quality is | resolution is set lower or higher | mode as the monitor’s recommended native screen |
degraded. | than the monitor’s native | resolution to provide the best picture quality. |
| resolution. |
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Image appears blurred, indistinct, or | Brightness and contrast are | Press the Auto button on the front panel. If this does |
too dark. | too low. | not correct the image, press the Select button to |
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| open the OSD Menu, and select Luminance to adjust |
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| the brightness and contrast scales as needed. |
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Image is not centered | Position may need adjustment. | Press the Select button to access the OSD menu. |
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| Select Geometry/H. Position or V. Position to adjust |
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| the horizontal or vertical position of the image. |
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Signal Cable Not Connected! is | Monitor video cable is | Connect the VGA cable to the VGA connector on the |
displayed on screen. | disconnected. | computer. Be sure that the computer power is off |
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| while connecting the video cable. |
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Out of Range! is displayed on screen. | Video resolution and/or refresh | Restart the computer and enter Safe Mode. Change |
| rate are set higher than what | the settings to a supported setting (see Recognizing |
| the monitor supports. | Preset Display Resolutions on page 20). Restart |
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| the computer so that the new settings take effect. |
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Solving Common Problems 17