A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Power button on front panel of

Press the front panel power button.

 

the monitor is turned off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Chapter

 

connected.

3, Setting Up the Monitor on page 4 for more

 

 

information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse

 

 

to inactivate the screen blanking utility.

 

 

 

Screen image appears distorted; text is

The computer’s graphics card

Set the computer’s display resolution to the same

fuzzy or blurred; image quality is

resolution is set lower or higher

mode as the monitor’s recommended native screen

degraded.

than the monitor’s native

resolution to provide the best picture quality.

 

resolution.

 

 

 

 

Image appears blurred, indistinct, or

Brightness and contrast are

Press the Auto button on the front panel. If this does

too dark.

too low.

not correct the image, press the Select button to

 

 

open the OSD Menu, and select Luminance to adjust

 

 

the brightness and contrast scales as needed.

 

 

 

Image is not centered

Position may need adjustment.

Press the Select button to access the OSD menu.

 

 

Select Geometry/H. Position or V. Position to adjust

 

 

the horizontal or vertical position of the image.

 

 

 

Signal Cable Not Connected! is

Monitor video cable is

Connect the VGA cable to the VGA connector on the

displayed on screen.

disconnected.

computer. Be sure that the computer power is off

 

 

while connecting the video cable.

 

 

 

Out of Range! is displayed on screen.

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change

 

rate are set higher than what

the settings to a supported setting (see Recognizing

 

the monitor supports.

Preset Display Resolutions on page 20). Restart

 

 

the computer so that the new settings take effect.

 

 

 

Solving Common Problems 17

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HP w15e manual Troubleshooting, Solving Common Problems

w15e specifications

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