Technical Support FAQs
Technical Support FAQs (Frequently Asked Questions)| Problem & Question | Possible Solutions | |
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Power LED is not on. | • | Make sure the power button is on and the power cord is properly |
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| connected to a grounded power outlet and to the monitor. |
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No Plug & Play. | • | In order for the Plug & Play feature of the monitor to work, you |
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| need a Plug & Play compatible computer and video card. Check |
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| with your computer manufacturer. |
| • | Check the monitor’s video cable and make sure none of the pins |
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| are bent. |
| • | Make sure the HP monitor drivers are installed (HP monitor drivers |
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| are available at: http://www.hp.com/support) |
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Picture is fuzzy and has ghosting | • | Adjust the contrast and brightness controls. |
shadowing problem. | • | Make sure you are not using an extension cable or switch box. |
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| We recommend plugging the monitor directly into the video card |
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| output connector on the back of your computer. |
| • | For VGA input, the |
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Picture bounces, flickers or wave | • | Move electrical devices that may cause electrical interference as |
pattern is present in the picture. |
| far away from the monitor as possible. |
| • | Use the maximum refresh rate your monitor is capable of at the |
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| resolution you are using. |
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Monitor is stuck in “Active | • | The computer power switch should be in the on position. |
| • | The computer video card should be snugly seated in its slot. |
| • | Make sure the monitor’s video cable is properly connected to the |
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| computer. |
| • | Inspect the monitor’s video cable and make sure none of the pins |
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| are bent. |
| • | Make sure your computer is operational by hitting the Caps Lock |
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| key on the keyboard while observing the Caps Lock LED. The LED |
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| should either turn on or off after hitting the Caps Lock key. |
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