Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each computer.

All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support.

The Certificate of Authentication (COA) is used for Windows-preinstalled systems only.

A Service label shows the Build ID and FeatureByte strings, which are needed for system board replacement.

In general, these labels can be found in these locations (your computer may look different):

On the top, rear or bottom of the chassis (tower and desktop configuration)

On a pull-out card on the side of the display (all-in-one configuration) Figure 6-1Tower and desktop label locations

Figure 6-2All-in-one label locations

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Chapter 6 Diagnostics and Minor Troubleshooting

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HP Z420 D8D10UT D8D10UT#ABA, B8p43up B8P43UPABA, B2B96UT B2B96UT#ABA manual Locating ID labels

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