Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each computer.
●All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support.
●The Certificate of Authentication (COA) is used for
●A Service label shows the Build ID and FeatureByte strings, which are needed for system board replacement.
In general, these labels can be found in these locations (your computer may look different):
●On the top, rear or bottom of the chassis (tower and desktop configuration)
●On a
Figure 6-2 All-in-one label locations
34 | Chapter 6 Diagnostics and Minor Troubleshooting |
