3

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components:

•ASP support information

•Troubleshooting information

!Checking for customer abuse (page 3-3).

!Troubleshooting the problem (page 3-3).

!Verifying the repair (page 3-4).

!Suggestions for troubleshooting (page 3-5).

•Diagnostic tools

!e-Diagtools diagnostic program (page 3-18).

!Power-on self-test (page 3-19).

!Sycard PCCtest 450/460 PC card (page 3-25).

!Windows Management Instrumentation (page 3-26).

!BIOS Setup utility (page 3-26).

Support by Authorized Service Providers

In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process.

The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table.

 

Table 3-1. ASP Support Options

 

 

Serial Number Label

ASP Support Status

“NoASP”

No reimbursement to ASP for parts or labor. However the ASP is authorized to

 

repair the notebook, and reimbursement can be negotiated directly with the

 

customer.

“ASP”

Parts and labor will be reimbursed to the ASP.

In other countries, ASP support is standard in most situations—but you should check the marking on the serial number label to verify the ASP support status for that model.

Service Manual

Troubleshooting and Diagnostics

3-1