|
| Call Center: |
| Repair Center: |
| Repair Center: |
|
Symptom |
| Suggestions |
| Likely Causes |
| Comments |
|
Display |
|
|
|
|
|
|
|
Dark display, no |
| Make sure notebook is turned |
| Display cable |
| Check cable connections. |
|
light. |
| on and warmed up. |
| connection. |
| Replace SDRAM modules. |
|
|
| Check power supply. |
| SDRAM modules. |
| Make sure CPU module is |
|
|
| Make sure SDRAM modules |
| CPU module. |
| installed properly, replace |
|
|
| are installed properly. |
| Display assembly. |
| CPU module. |
|
|
| Adjust display brightness. |
| Motherboard. |
| Check display cable |
|
|
| Press Fn+F5 several times. |
|
|
| connections, replace display |
|
|
| Try external monitor. |
|
|
| assembly. |
|
|
|
|
|
| If external monitor displays |
| |
|
|
|
|
|
|
| |
|
|
|
|
|
| no image, replace |
|
|
|
|
|
|
| motherboard. |
|
White display. |
| Adjust display brightness. |
| Display assembly. |
|
|
|
|
|
|
| Switchboard PCA. |
|
|
|
Erratic display. |
|
|
| Display cable |
| Check display cable |
|
|
|
|
| connection. |
| connection. |
|
|
|
|
| Switchboard PCA. |
|
|
|
|
|
|
| Display assembly. |
|
|
|
|
|
|
| Motherboard. |
|
|
|
Bright or missing |
| See quality statement on |
| Display cable |
| Check display cable |
|
pixels or lines. |
| page |
| connection. |
| connection. |
|
|
|
|
| Display assembly. |
| See quality statement on |
|
|
|
|
|
|
| page |
|
Punctured display. |
|
|
|
| Declared to be caused by |
| |
|
|
|
|
|
| customer abuse. |
|
Vertical crack near |
|
|
| Usually caused by |
| Declared to be caused by |
|
center of display. |
|
|
| closing display with |
| customer abuse. |
|
|
|
|
|
|
|
| |
|
|
|
| keyboard. |
|
|
|
Scratched display |
|
|
|
|
| Declared to be caused by |
|
glass. |
|
|
|
|
| customer abuse. |
|
Local area of dark |
|
|
| Caused by excessive |
| Declared to be caused by |
|
or light discoloration |
|
|
| pressure applied to |
| customer abuse. |
|
visible when display |
|
|
| area on screen. |
|
|
|
is on. |
|
|
|
|
|
|
|
External display |
| Check connections. |
| External display. |
|
|
|
does not work. |
| Press Fn+F5 several times. |
| Motherboard. |
|
|
|
|
| Try display on another |
|
|
|
|
|
|
| computer. |
|
|
|
|
|
Hard disk |
|
|
|
|
|
|
|
Hard disk never |
| Check power source. |
| Hard drive or |
| If drive case is damaged, |
|
spins. |
| Remove and reinstall hard |
| connector. |
| drive may not operate |
|
|
| drive. Check connector. |
| Motherboard. |
| properly. |
|
Hard disk makes |
| Back up disk immediately. |
| Hard drive. | Check notebook and drive for |
| |
clunking or |
| Was notebook or drive |
|
|
| evidence of customer abuse. |
|
scratching noise. |
| dropped? |
|
|
|
|
|
Hard disk makes |
| Back up disk immediately. |
| Depends on noise |
|
|
|
buzzing or whining |
| Check hard disk installation. |
| source. |
|
|
|
noise. |
| Check for alternate noise |
|
|
|
|
|
|
| sources, such as PCMCIA |
|
|
|
|
|
|
| drive or fan. |
|
|
|
|
|
Service Manual |