Techsonic Industries Service Policy
Even though you'll probably never need to take advantage of our incredible service policy, it's good to know that we back our products this confidently. We do it because you deserve the best. We will make every effort to repair your unit within three business days from the receipt of your unit at our factory. This does not include shipping time to and from our factory. Units received on Friday are typically shipped by the following Wednesday, units received Monday are typically shipped by Thursday, etc.
All repair work is performed by
After the original warranty period, a standard flat rate service charge will be assessed for each repair (physical damage and missing parts are not included). Any repairs made after the original warranty will be warranted for an additional 90 days after service has been performed by our factory technicians. You can contact our Customer Resource Center or visit our website to verify the flat rate repair fee for your product (visit the Product Support section):
http://www.humminbird.com
We reserve the right to deem any product unserviceable when replacement parts are no longer available or impossible to obtain. This Service Policy is valid in the United States only. This applies only to Humminbird products returned to our factory in Eufaula, Alabama. This Service Policy is subject to change without notice.
CUSTOMER RESOURCE CENTER
SERVICE POLICY / SERVICE PROCEDURES
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by phone or by email, to obtain a Repair Authorization Number for your unit. Please have your product model name and serial number available before calling the factory. If you contact the factory by
For IN-WARRANTY service, complete the following steps:
•Obtain a Repair Authorization Number from Techsonic Industries Customer Resource Center.
•Tag product with your customer name, street address, phone number and your assigned Repair
•Authorization Number.
•Include a brief written description of the problem.
•Include a copy of your receipt (to show proof and date of purchase).
•Return product freight prepaid to Techsonic Industries, Inc., using an insured carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
•Obtain a Repair Authorization Number from Techsonic Industries Customer Resource Center.
•Included payment in the form of credit card number and expiration date, money order or personal check. Please do not send cash.
•Tag product with your customer name, street address, phone number and your assigned Repair Authorization Number.
•Include a brief written description of the problem.
•Return product freight prepaid to Techsonic Industries, Inc., using an insured carrier with delivery confirmation.
Contacting Humminbird
Contact the Humminbird Customer Resource Center in any of the following ways:
By Telephone
(Monday - Friday 8:00 a.m. to 4:30 p.m. Central Standard Time):
By
(typically we respond to your
custserv@techsonic.com
For direct shipping, our address is:
Techsonic Industries, Inc.
Service Department
108 Maple Lane
Eufaula, AL 36027 USA
15
