Appendix B. Service and Support
The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.
Online technical support
Online technical support is available during the life of your product through the Personal Computing Support Web site at
During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including
To assist the technical support representative, have available as much of the following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number list, go to
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Argentina | Malaysia | ||
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Australia | Mexico | ||
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Austria | Netherlands | ||
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© Copyright IBM Corp. 2003 | 19 |
