IBM HL-5240, HL-5240L, HL-5250DN

7. Troubleshooting

cPull the paper tray completely out of the printer.

dClose the front cover.

ePull the jammed paper up and out of the printer.

fOpen the front cover again.

Contents

Main USERS GUIDE Using this guide Symbols used in this guide Safety precautions To use the printer safely Page Trademarks Compilation and Publication Notice Shipment of the Printer Table of Contents 1 About this Printer 2 Printing Methods 3 Driver and Software 4 Control Panel 5 Options 6 Routine Maintenance 7 Troubleshooting A Appendix B Appendix (For Europe and Other Countries) C Appendix (For USA and Canada) D Index What is in the box? Interface cable About this Printer Front view Back view Positioning the printer Power supply Environment About paper Type and size of paper Printing Methods Recommended paper Types of envelopes Printable area Portrait Landscape Printing methods Printing on plain paper, bond paper and transparencies Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 Page Page Printing on plain paper, bond paper or transparencies from the MP tray Page Page Printing on thick paper, labels and envelopes Page e f g Page Duplex Printing Guidelines for printing on both sides of the paper d Manual duplex printing Manual duplex printing from the paper tray a b d c Paper orientation for manual duplex printing Automatic duplex printing (For HL-5250DN) a b Page Printer driver Driver and Software Page Features in the printer driver (For Windows) Basic tab a b c d Advanced tab Print Quality Duplex Printing Watermark Page Setting Device Options Page Page Accessories tab Support tab Features in the BR-Script (PostScript 3 language emulation) printer driver (For Windows) Device Settings tab Printing Preferences Advanced options a b c Features in the printer driver (For Macintosh) Page Setup Layout Print Settings Status Monitor (For Mac X 10.2.4 or greater users) Page Page Software Software for networks (For HL-5250DN only) BRAdmin Professional (For Windows) BRAdmin Light (For Macintosh) Driver Deployment Wizard (For Windows) About emulation modes Automatic emulation selection Automatic interface selection Remote Printer Console How to use and install the Remote Printer Console software a b c d a b c LEDs (Light Emitting Diodes) Control Panel Page Page Page Service call indications Page Control panel buttons Page Page Page Page Lower tray unit (LT-5300) Options DIMM DIMM types Page Page Print server (NC-2100p) (For HL-5240/HL-5240L) Replacing the consumable items Consumables Routine Maintenance Toner cartridge Toner Low message Toner Life End message Replacing the toner cartridge a b c d Page e f g Page Drum unit Change Drum message Replacing the drum unit Page d Page Replacing periodic maintenance parts Cleaning Cleaning the outside of the printer a Page b c Page Cleaning the corona wire a b Page Troubleshooting Identifying your problem Error messages in the Status Monitor Page Error message printout Paper handling Paper jams and how to clear them a b Page Page Page m n Page Improving the print quality d ABCD abcde 01234 BC b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c d ACD bcde 134 ABCDEFG Page Solving print problems Network problems Printing from DOS Other problems For Macintosh with USB BR-Script 3 a b c A Printer specifications Engine Appendix Controller Software Control panel Paper handling Media specifications Supplies Dimensions / Weights Other System Requirements Important information for choosing your paper Page Paper size Symbol and character sets Symbol and character sets list Page Quick reference for bar code control commands Print bar codes or expanded characters Bar code mode Definition of Parameters Bar Code, expanded character, line block drawing and box drawing Bar Code Bar code human readable line ON or OFF Quiet zone Bar code, expanded character unit, line block drawing and box drawing Bar code, expanded character, line block drawing and box drawing offset in X-axis Bar code & expanded character offset in Y-axis Bar code, expanded character, line block drawing and box drawing height Expanded character width, line block drawing and box drawing Expanded character rotation Bar code data start Page Box drawing Line block drawing Expanded character data start Page B Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Appendix (For Europe and Other Countries) Important information: Regulations Radio interference (220 to 240 volt model only) IEC 60825-1 specification (220 to 240 volt model only) For Finland and Sweden Page IMPORTANT - For Your Safety Disconnect device Caution for LAN connection (For model HL-5250DN) IT power system (For Norway only) Wiring information (for UK) Page C Appendix (For USA and Canada) Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Page Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Page Laser Notices Laser Safety (110 to 120 volt model only) Internal laser radiation FDA Regulations (110 to 120 volt model only) IMPORTANT - For Your Safety Disconnect device Caution for LAN connection (For model HL-5250DN) Index D A B C D O P R S T