IBM HS21 Extensive System Support Features, Advanced Systems Management Capabilities

Workhorse 2-socket dual and quad-core

Intel Xeon blade server

servicer which component of the affected server requires attention.

In addition, many components have their own identifying LEDs. For example, each of the memory modules has an LED next to the socket, as do both processors. This allows the servicer to easily identify exactly which component needs servicing. By following the “light path,” the component can be replaced quickly, and without guesswork. (Note: In the event of a failed DIMM, the system will restart and mark the DIMM as bad while offline, thus allowing the system to continue running, with reduced memory capacity, until serviced.)

Extensive System Support Features

The IBM services and technical support portfolio provides world-class, consistent, high-quality service and support. From the start, IBM programs make it easier for you to plan for, configure and purchase BladeCenter servers, get them running and keep them running long-term. These features include IBM Express Portfolio, IBM ServerProven®, the IBM xSeries and BladeCenter Rack Configuration Tool, IBM ServerGuide, IBM Electronic Service Agent™, Product Customization Services and extensive technical support offerings.

Select configurations of xSeries servers are part of the IBM Express Portfolio, designed, developed and priced to meet the specific needs of midsized businesses. The IBM Express Portfolio of solutions are easy to acquire, install and manage. And they leverage IBM technology to provide tangible solutions to help you solve business problems in an on demand world.

The IBM ServerProven program provides the confidence that specific options and operating systems have been tested on the blade servers and are officially supported to work together. It is updated frequently to keep the latest compatibility information at your fingertips.

IBM Rack Configurator is a downloadable tool that simplifies the often complex chore of configuring a full rack of servers (including blade servers) and confirming that you have all the cables, power distribution units, KVM (keyboard, video and mouse) switch boxes and other components you need, as well as the proper airflow clearances, electrical circuits and other environmental conditions.

IBM ServerGuide (installed from CD) simplifies the process of installing and configuring xSeries servers. ServerGuide goes beyond mere hardware configuration by assisting with the automated installation of the Microsoft® Windows® Server 2000 and 2003 operating systems, device drivers and other system components, with minimal user intervention. (Drivers are also included for support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on deployment helps you reduce both your total cost of ownership and the complexity that administrators and technical personnel face.

IBM offers an innovative “call home” feature that allows xSeries servers to automatically report hardware problems to IBM support, which can even dispatch onsite service4 if necessary to those customers entitled to onsite support under the terms of their warranty or an IBM Maintenance Agreement. The IBM Electronic Service Agent is a downloadable software tool available from the IBM support Web site at no extra charge. It resides on a server and provides electronic support and problem management capabilities through a highly secure electronic dialogue between your systems and IBM. Electronic Service Agent monitors networked servers for hardware errors and it can perform hardware and software inventories and report inventory changes to IBM. All information sent to IBM is stored in a highly secure database and used for improved problem determination.

Additional services include hardware warranty upgrades and factory-installed Product Customization Services (PCS), such as asset tagging, hardware integration, software imaging and operating systems personalization.

IBM offers extensive technical support by phone and via the Web. Support options include links to forums/newsgroups, problem submission, online shopping support, service offerings, device drivers for all IBM product lines, software downloads and even upcoming technical seminar worldwide schedules and registration. Also available are remote installation, configuration and usage support for both xSeries hardware and software, as well as onsite custom services to provide the level of expertise you require.

Advanced Systems Management Capabilities

Each BladeCenter chassis offers a high level of systems management capabilities that are well- suited to remote locations as well as to stand-alone environments. Features include the Management Module (MM) or Advanced Management Module (aMM), Baseboard Management Controller (BMC), Automatic Server Restart, PowerExecutive, Wake on LAN® support, PXE 2.0 support, text and graphics console redirect, Real Time Diagnostics, Predictive Failure Analysis, IBM Director and Remote Deployment Manager.

The MM/aMM, in combination with the HS21 blade server BMC, provides industry-standard

4For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.

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