Chapter 1: About this manual
Contacting IBM Rational Software Support
Support and information for Telelogic products is currently being transitioned from the Telelogic Support site to the IBM Rational Software Support site. During this transition phase, your product support location depends on your customer history.
Product support
•If you are a heritage customer, meaning you were a Telelogic customer prior to November 1, 2008, please visit the http://support.telelogic.com
Telelogic customers will be redirected automatically to the IBM Rational Software Support site after the product information has been migrated.
•If you are a new Rational customer, meaning you did not have Telelogic- licensed products prior to November 1, 2008, please visit the IBM Rational Software Support site.
Before you contact Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
•What software versions were you running when the problem occurred?
•Do you have logs, traces, or messages that are related to the problem?
•Can you reproduce the problem? If so, what steps do you take to reproduce it?
•Is there a workaround for the problem? If so, be prepared to describe the workaround.
Other information
For Rational software product news, events, and other information, visit the IBM Rational Software Web site.
2 Telelogic Directory Server Patch Installation Guide
