IBM X41 Chapter 3. Getting help and service

Chapter 3. Getting help and service

Getting help and service . . . . . . . .42

Getting help on the Web . . . . . . . .42

Calling the Customer Support Center . . .42

Getting help around the world . . . . . .44

© Lenovo 2005. Portions © IBM Corp. 2005. 41

Contents

Main Page Page Page Contents Lenovo 2005. Portions IBM Corp. 2005. iii iv Important safety information Note Please read important safety information first. Lenovo 2005. Portions IBM Corp. 2005. v Conditions that require immediate action General safety guidelines Service vi Danger Important safety information vii Power cords and power adapters Extension cords and related devices Plugs and outlets Batteries viii Heat and product ventilation Important safety information ix CD and DVD drive safety Additional safety information DANGER x Important safety information xi xii DANGER Important safety information xiii DANGER DANGER Laser compliance statement xiv DANGER Important safety information xv DANGER suffocation from plastic bags. DANGER Save these instructions. xvi Important notice for users Important regulatory notice for users Lenovo 2005. Portions IBM Corp. 2005. xvii Information about hard disk capacity xviii Finding information with the Access IBM button Access IBM Lenovo 2005. Portions IBM Corp. 2005. xix and rewind the video clip. xx Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . .2 Features . . . . . . . . . . . . . .4 Lenovo 2005. Portions IBM Corp. 2005. 1 Specifications . . . . . . . . . . . .5 Caring for your ThinkPad computer . . . .6 Your ThinkPad at a glance Front view Your ThinkPad at a glance 2 Rear view Features Features 4 Specifications Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer 6 Chapter 1. Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer 8 Chapter 1. Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 10 Chapter 2. Solving computer problems Lenovo 2005. Portions IBM Corp. 2005. 11 Diagnosing problems Troubleshooting Error messages 0175: Bad CRC1, stop POST task Solving computer problems Chapter 2. Solving computer problems 13 Have the computer serviced. 0271: Date and time error Solving computer problems 14 Message Solution 0280: Previous boot incomplete Chapter 2. Solving computer problems 15 The daughter card is not supported on this computer. Remove it. Have the computer serviced. 02F7: Fail-safe timer NMI failed Message Solution 1810: Hard disk partition layout error Solving computer problems 16 Message Solution Operating system not found. Chapter 2. Solving computer problems 17 Errors without messages Solving computer problems 18 A password problem Chapter 2. Solving computer problems 19 If keys on the keyboard still do not work, have the computer serviced. A power switch problem Keyboard problems TrackPoint problems Solving computer problems 20 Chapter 2. Solving computer problems 21 Standby and hibernation problems Solving computer problems 22 or Chapter 2. Solving computer problems 23 Computer screen problems Solving computer problems 24 Battery problems Chapter 2. Solving computer problems 25 Hard disk drive problems A startup problem Problem: The Microsoft Solving computer problems 26 Chapter 2. Solving computer problems 27 Help provides information about the various pages in the Rescue and Recovery workspace. Fingerprint authentication problems Other problems Solving computer problems 28 Chapter 2. Solving computer problems 29 Starting BIOS Setup Utility Solving computer problems 30 Recovering pre-installed software Chapter 2. Solving computer problems 31 Upgrading the hard disk drive Solving computer problems 32 Page Upgrading the hard disk drive 34 4. Slide and hold the battery latch 1; then remove the battery 2. Chapter 2. Solving computer problems 35 6. Slide the battery lock to the lock position. Using the Extended Life Battery Replacing the battery 36 5. Align the guides of the Extended Life Battery with the holes of the Chapter 2. Solving computer problems 37 7. Slide the latch as the arrow shows. Using the Extended Life Battery 38 Chapter 2. Solving computer problems 39 Using the Extended Life Battery 40 Chapter 3. Getting help and service Getting help and service . . . . . . . .42 Getting help on the Web . . . . . . . .42 Lenovo 2005. Portions IBM Corp. 2005. 41 Calling the Customer Support Center . . .42 Getting help around the world . . . . . .44 Getting help and service Getting help on the Web Calling the Customer Support Center Getting help and service 42 Chapter 3. Getting help and service 43 Getting help around the world Getting help and service 44 Appendix A. Wireless related information Wireless interoperability Lenovo 2005. Portions IBM Corp. 2005. 45 Usage environment and your health 46 Appendix B. Warranty information Lenovo Statement of Limited Warranty Lenovo 2005. Portions IBM Corp. 2005. 47 LSOLW-00 05/2005 Part 1 - General Terms 48 Appendix B. Warranty information 49 50 Part 2 - Country-unique Terms Appendix B. Warranty information 51 52 Appendix B. Warranty information 53 54 Appendix B. Warranty information 55 56 Appendix B. Warranty information 57 58 Appendix B. Warranty information 59 60 Appendix B. Warranty information 61 62 Appendix B. Warranty information 63 64 Part 3 - Warranty Information Appendix B. Warranty information 65 Machine Type Country or Region of Purchase Warranty period Types of Warranty Service 1866 US, Canada, Mexico, Brazil, and Australia Parts and Labor - 3 years Battery pack and Tablet Digitizer Pen - 1 year Types of Warranty Service 66 Appendix B. Warranty information 67 Worldwide telephone list 68 Page 70 Guarantee supplement for Mexico Appendix B. Warranty information 71 72 Appendix C. Customer replacement units (CRUs) Customer replaceable units (CRUs) Lenovo 2005. Portions IBM Corp. 2005. 73 Troubleshooting Guide Setup Poster 74 Appendix D. Notices Notices Lenovo 2005. Portions IBM Corp. 2005. 75 Television output notice Electronic emissions notices Federal Communications Commission (FCC) Declaration of Conformity 76 TestedToComply WithFCC Standards FORHOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. European Union EMC Directive conformance statement Environmental notices for Japan 78 IBM Lotus Software Offer Appendix D. Notices 79 80 Trademarks 82 Index A B C D 84