POINTS FOR THE BOILER USER

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS

 

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

 

 

 

1

Boiler is not working for

Check there is power to the boiler – switch (A) in the ON position and ‘0 ’ displayed on the

 

 

 

central heating or hot water.

 

controls.

 

 

 

 

If ‘0 ’ not displayed then not a boiler fault – contact your installer/service company.

 

 

 

 

• Check external programmer is set to an ‘ON’ period and the relevant function selected i.e.

 

 

 

 

 

central heating or domestic hot water. Test by overriding the programmer by setting to

 

 

 

 

 

‘continuous.

 

 

 

 

• Check room thermostat for central heating or the cylinder thermostat for domestic hot water,

 

 

 

 

 

are set at the required temperature. To test operation of either thermostat turn fully up. If no

 

 

 

 

 

response contact your installer.

 

 

 

 

 

 

 

 

2

Boiler is not working for

Press reset button (D) for 2 seconds to repeat ignition sequence.

 

 

 

central heating or hot water

• Check gas supply (try another appliance – cooker/fire etc.) – If no gas supply then not a

 

 

 

but attempts to fire by going

 

 

 

 

boiler fault – contact gas supplier.

 

 

 

through 3 ignition attempts.

 

 

 

 

Check condensate pipe is not blocked or frozen. If blocked, clear blockage – if not possible

 

 

 

Display shows ‘L : F (flashing).

 

 

 

 

 

to check contact your installer.

 

 

 

 

 

 

 

 

3

Boiler is not working for

Press reset button (D) for 2 seconds, the boiler should then re-light. If fault recurs this

 

 

 

central heating or hot water

 

indicates an overheat condition. The boiler should be turned off and your installer contacted.

 

 

 

and the display shows ‘L:A

• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your

 

 

 

(flashing).

 

 

 

 

installer.

 

 

 

 

 

 

 

 

 

 

 

 

 

4

Boiler is not working for

Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your

 

 

 

central heating or hot water

 

installer.

 

 

 

and the display shows ‘H:A

 

 

 

 

 

(flashing).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ideal Consumer Helpline

Tel: 01482 498660

www.idealboilers.com

Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.

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IDEAL INDUSTRIES HE24, HE18, HE12, HE15 manual Points for the Boiler User, Problem Solution

HE12, HE15, HE18, HE24 specifications

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