Points for the Boiler User

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS

	Problem		Solution
	Problem		Solution

1	Boiler is not working for	•	Check there is power to the boiler – switch (A) in the ON position and ‘0 ’ displayed on the
	central heating or hot water.		controls.
		•	If ‘0 ’ not displayed then not a boiler fault – contact your installer/service company.
		• Check external programmer is set to an ‘ON’ period and the relevant function selected i.e.
			central heating or domestic hot water. Test by overriding the programmer by setting to
			‘continuous.
		• Check room thermostat for central heating or the cylinder thermostat for domestic hot water,
			are set at the required temperature. To test operation of either thermostat turn fully up. If no
			response contact your installer.

2	Boiler is not working for	•	Press reset button (D) for 2 seconds to repeat ignition sequence.
	central heating or hot water	• Check gas supply (try another appliance – cooker/fire etc.) – If no gas supply then not a
	but attempts to fire by going
	but attempts to fire by going		boiler fault – contact gas supplier.
	through 3 ignition attempts.		boiler fault – contact gas supplier.
	through 3 ignition attempts.	•	Check condensate pipe is not blocked or frozen. If blocked, clear blockage – if not possible
	Display shows ‘L : F ’ (flashing).	•
			to check contact your installer.

3	Boiler is not working for	•	Press reset button (D) for 2 seconds, the boiler should then re-light. If fault recurs this
	central heating or hot water		indicates an overheat condition. The boiler should be turned off and your installer contacted.
	and the display shows ‘L:A ’	• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your
	(flashing).
	(flashing).		installer.
			installer.

4	Boiler is not working for	•	Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your
	central heating or hot water		installer.
	and the display shows ‘H:A ’
	(flashing).

Ideal Consumer Helpline

Tel: 01482 498660

www.idealboilers.com

Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.

HE12, HE15, HE18, HE24 specifications

The IDEAL INDUSTRIES HE series, comprising the HE24, HE18, HE15, and HE12 models, represents a significant advancement in the field of electrical testing and measurement tools. These versatile testers stand out in professional environments for their high accuracy, user-friendly interfaces, and advanced features designed to enhance efficiency and reliability in electrical inspections.

The HE24 is the flagship model, boasting an extensive range of functionalities. It includes advanced digital multimeter capabilities, allowing for precise measurements of voltage, current, and resistance. Its True RMS feature ensures accurate readings, even with non-linear loads. The HE24 also incorporates advanced connectivity options, including Bluetooth technology, enabling users to transfer data wirelessly to smartphones or tablets for further analysis. The large, backlit display enhances visibility in various lighting conditions, making it an ideal tool for both indoor and outdoor use.

The HE18 model, while slightly more streamlined than the HE24, still offers robust capabilities. It features multiple testing modes, including continuity and diode testing, catering to a wide range of electrical tasks. The HE18 also utilizes a user-friendly interface, allowing technicians to navigate easily through various functions. Equipped with a protective rubber housing, this model is durable and built to withstand the rigors of frequent use on job sites.

The HE15 and HE12 models represent the compact, entry-level offerings in the HE series. Designed for the budget-conscious user, these models retain essential functionalities such as basic voltage and current measuring capabilities while prioritizing ease of use. The HE15 includes a simple LED indicator to signal when measurements are being taken, promoting straightforward operation. Additionally, the HE12 features a lightweight design, making it the perfect tool for on-the-go technicians.

All models in the IDEAL INDUSTRIES HE series are engineered with safety in mind, adhering to stringent international testing standards. They provide superior insulation resistance and a high degree of accuracy, mitigating the risks associated with electrical work. Furthermore, their IP-rated enclosures ensure protection against dust and moisture, enhancing longevity.

In conclusion, the IDEAL INDUSTRIES HE24, HE18, HE15, and HE12 series represent a comprehensive range of electrical testing tools that cater to professionals' varied needs. With their combination of advanced features, user-friendly designs, and safety compliance, these models are excellent choices for any electrical technician aiming for accuracy and efficiency in their work.

IDEAL INDUSTRIES HE24, HE18, HE12, HE15 manual Points for the Boiler User, Problem Solution

Models: HE12 HE15 HE18 HE24