Troubleshooting
Symptom | Possible Problem | Solution | |
Unit does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the connector | |
| socket or not plugged into the power supply | into the supply jack on the unit | |
| jack on back of the unit |
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Unit doesn’t respond | Unit requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by | |
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| following these steps: | |
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| a) remove iPad/iPhone/iPod from dock | |
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| b) unplug unit from power source | |
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| c) remove back up battery | |
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| d) wait a few minutes, then restore battery and resume use | |
| iPad/iPhone/iPod is not docked properly | Remove your iPad/iPhone/iPod from the dock and check for obstruction | |
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| on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat | |
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| it in the dock. | |
Battery Low icon | Battery is weak | Replace with new battery | |
always flashing |
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Battery was not installed properly | Check to make sure the + side is facing outwards | ||
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iPad/iPhone/iPod does | iPad/iPhone/iPod is not docked properly | Remove your iPad/iPhone/iPod from the dock and check for obstruction | |
not respond to the |
| on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat | |
unit, iPad/iPhone/iPod |
| it in the dock. | |
is playing but no |
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Your iPad/iPhone/iPod software is too old | Upgrade software on your iPad/iPhone/iPod via iTunes on your | ||
sound comes out | |||
| computer | ||
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| iPad/iPhone/iPod is locked up/plays but no | Check the volume setting. Make sure your iPad/iPhone/iPod is working | |
| sound comes out | properly before docking into the unit. Please refer to your iPad/iPhone/iPod | |
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| manual for details. See above for software upgrade information. | |
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| You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone | |
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| or iPod user guide for details on how to perform a reset. | |
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| Using 1st or 2nd generation iPod, iPod Shuffle | Unit cannot control those iPod models or other devices. | |
| or other devices. |
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Unit/iPad/iPhone/iPod | The unit is reacting to external interference | Move unit away from potential sources of external interference such as | |
performance is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. | |
No sound from unit | Volume is set too low on unit | Make sure volume is turned up | |
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iPad/iPhone/iPod | iPad/iPhone/iPod is not docked properly | Remove your iPad/iPhone/iPod from the dock and check for obstruction | |
didn’t charge up |
| on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat | |
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| it in the dock. | |
| iPad/iPhone/iPod is locked up/ frozen | Please make sure your iPad/iPhone/iPod is working properly before | |
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| docking into the unit. Please refer to your iPad/iPhone/iPod manual for | |
| iPad/iPhone/iPod battery has problem | ||
| details. | ||
Time sync didn’t work | Older iPod models such as iPod mini do not | Make sure you are using an iPhone or newer iPod such as touch, | |
| support time sync function | nano or classic. If not available, set time manually (see page 3). | |
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