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Trouble Shooting
Symptom | Possible Problem | Solution | |
Unit doesn’t respond | AC adaptor isn’t plugged to a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | |
(no power) | the connector is not plugged into the power | the power supply jack on the unit | |
| supply jack on the back of the unit |
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| Wall outlet is not functioning | Plug another device into the same outlet to confirm the outlet is working | |
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iPod cannot dock | Using no or wrong iPod insert | Make sure the dock insert is the proper fit for your iPod | |
properly |
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iPod is not docked properly | Remove your iPod from the connector and check for any | ||
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| obstruction on the connectors in the dock and on your iPod. | |
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| Then reseat it in the dock. | |
Playing iPod but no | iPod is not docked properly | Remove your iPod from the connector and check for any | |
sound |
| obstruction on the connectors in the dock and on your iPod. | |
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| Then reseat it in the dock. | |
| Your iPod is not playing | Press play button on your iPod to play it manually. | |
| iPod is locked up | Please make sure your iPod is working properly before docking | |
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| it to the unit. Please refer to your iPod manual for detail. | |
| Using 1st or 2nd generation iPod, iPod Shuffle or | Please connect them with | |
| other device |
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iPod didn’t charge | iPod is not docked properly | Remove your iPod from the connector and check for any | |
up |
| obstruction on the connectors in the dock and on your iPod. | |
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| Then reseat it in the dock. | |
| iPod is locked up/frozen | Please make sure your iPod is working properly before docking | |
| iPod battery has problem | it to the unit. Please refer to your iPod manual for details. | |
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Sound is distorted | Volume level is set too high | Decrease the unit volume | |
| Sound source is distorted | If iPod original sound source is poor quality, distortion and noise | |
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| are easily noticed with | |
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| Try a different audio source such as a music CD. | |
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| If you are using an iPod Shuffle or external sound source like | |
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| older generation iPod, try reducing the output volume on the | |
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| device itself. Also, try turning bass boost OFF. | |
| If you are playing your iPhone, you may | Set your iPhone to Airplane mode. Note that doing so disables | |
| encounter TDMA noise | the phone until airplane mode is turned off. | |
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