Trouble Shooting
Symptom | Possible Problem | Solution | |
Unit doesn’t respond | AC adaptor isn’t plugged to a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | |
(no power) | the connector is not plugged into the power | the AC jack on the unit | |
| supply jack on the back of the unit. |
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| Wall outlet is not functioning | Plug another device into the same wall outlet to confirm the outlet | |
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| is working. If the outlet is controlled by a switch, check that the | |
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| switch is ON. | |
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| Power is off | Press the Power button on the iHC5 | |
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Can’t play Bluetooth | Device does not support the A2DP and | While you need the A2DP and AVRCP Bluetooth profiles to stream | |
music from cellphone | AVRCP Bluetooth profiles | music to the iHC5, you can still use the handsfree speaker phone | |
or other Bluetooth |
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devices | Device and iHC5 are not paired AND linked | Make sure your phone supports the A2DP and AVRCP Bluetooth | |
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| profiles before linking/pairing | |
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Bluetooth device | iHC5 does not charge other devices | Make sure your device is plugged into a working charger | |
didn’t charge up | |||
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Sound is distorted | Volume level is set too high | Decrease the volume | |
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| If original sound source is poor quality, distortion and noise are | |
| Sound source is distorted | easily noticed with | |
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| Try setting EQ to flat on your Bluetooth device | |
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Bluetooth music is | Bluetooth device is out of range of iHC5 | Move your Bluetooth device within 30 feet of the iHC5 | |
broken up | |||
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Can’t hear caller’s | Bluetooth device is out of range of iHC5 | Move your cell phone closer to iHC5 | |
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voice | Volume on iHC5 is too low | Raise volume on iHC5 | |
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Remote Control | Batteries are weak/ dead | Replace with new battery | |
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doesn’t work | Remote Control is too far way from main unit | Move the Remote Control closer to main unit | |
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My Bluetooth | Headsets and other receivers will not pair | Pair headset directly with phone or other transmitting device | |
headset won't pair | with the iHC5 |
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with the iHC5 |
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Others can't hear | You are too far from iHC5 microphone | Move within 5 feet of the iHC5 | |
my voice/voice isn't |
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| Make sure any external device is connected to the proper | ||
clear to listener | Audio cord connected to external mic jack, | ||
| disabling the internal mic | input jack | |
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Dialing out error | Some phones do not support dialing out | Check your cell phone owner’s manual or website to see if | |
message | while listening to Bluetooth music | your phone supports dialing out while listening to Bluetooth | |
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| music. If it does not, turn off music before attempting to dial | |
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