Troubleshooting
Symptom | Possible Problem | Solution | |
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Unit does not respond | AC adaptor isn’t plugged into a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | |
| the connector is not plugged into the power | the supply jack on the unit. Turn Volume knob to turn unit on. | |
| supply jack on the back of the unit |
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| Wall outlet is not functioning | Plug another device into the same wall outlet to confirm the outlet | |
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| is working. If the outlet is controlled by a switch, turn switch on. | |
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Zune cannot dock | Using no or wrong Zune insert | Make sure the dock insert is the proper fit to your Zune | |
properly |
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Zune isn’t installed properly | Remove your Zune from the dock and check for obstruction on the | ||
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| connectors in the dock and on your Zune. Then reseat it in the dock. | |
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Zune is playing but | Zune is not installed properly | Remove your Zune from the dock and check for obstruction on | |
there’s no sound |
| the connectors in the dock and on your Zune. Then reseat it in | |
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| the dock. | |
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| Function knob is not set to Zune | Make sure Function knob is set to Zune | |
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| Zune is locked up | Please make sure your Zune is working properly before docking | |
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| into the unit. Please refer to your Zune manual for details. | |
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Zune didn’t charge | Zune is not installed properly | Remove your Zune from the dock and check for obstruction on | |
the connectors in the dock and on your Zune. Then reseat it in | |||
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| the dock. | |
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| Zune is locked up/frozen | Please make sure your Zune is working properly before docking | |
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| Zune battery has problem | into the unit. Please refer to your Zune manual for details. | |
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Sound is distorted | Volume level is set too high | Decrease the unit volume and set EXB switch to off | |
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| Sound source is distorted | If Zune original sound source is poor quality, distortion and noise | |
| are easily noticed with | ||
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| Try a different audio source such as a music CD. | |
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No AM radio sound | AM loop antenna is not connected to the | Plug the AM loop antenna connector to the jack on the back of | |
the unit. Move the loop antenna away from the unit. Rotate | |||
OR very noisy | unit OR is not properly located | ||
antenna for best reception. | |||
AM radio sound |
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