Troubleshooting
Issue | Solution |
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|
No sound or | Make sure your DVD is connected properly. Make |
distorted sound. | sure all cables are securely inserted into the |
| appropriate jacks. |
Cannot advance | You cannot advance through the opening credits |
through a movie. | and warning information that appears at the |
| beginning of movies because the disc is |
| programmed to prohibit that action. |
|
|
A stop icon | The feature or action cannot be completed at this |
appears on the | time because: |
screen. | • The disc’s software restricts it. |
| • The disc’s software does not support the |
| feature (e.g., angles). |
| • The feature is not available at the moment. |
| • You have requested a title or chapter |
| number that is out of range. |
|
|
Picture is | • The disc may be damaged. Try another |
distorted. | disc. |
| • It is normal for some distortion to occur |
| during forward and reverse scan. |
No forward or | Some discs have sections that prohibit rapid |
reverse scan. | scanning or title and chapter skip. |
|
|
IR sensor is not | • Check the batteries in the remote. |
working. | • Make sure that the remote sensor is not |
| obstructed. |
| • Make sure that the infrared transmitter is |
| pointed toward the remote sensor. |
|
|
Disc will not play. | • Insert the disc with the label side facing up. |
| • Check the |
| plays DVDs, audio CDs and MP3s. |
|
|
Playback starts, | • This player is a Region 1 device. Check the |
but stops | regional code of the disc. If the regional |
immediately. | codes do not match, the disc will not play. |
| • The disc could be dirty. Clean the disc. |
| • Make sure that there is no condensation. |