Wireless 3D Connected
Problem
Solution
The player is on and the logo and menu appear, but there is no image from the disc
The player freezes when reading a disc
•Make sure that the disc is not dirty. For instructions on cleaning a disc, see “Cleaning discs” on page 30.
•Reset your player. For instructions, see “Loading default settings” on page 30.
•Reset your player. For instructions, see “Loading default settings” on page 30.
•When you see “loading” on the screen, press
(open/close) to open the disc tray and remove the disc. Clean the disc. (For instructions, see “Cleaning discs” on page 30, then try the disc again.
•If your player freezes again, the disc may contain some content that is not compatible with your player. Do no try playing the disc with your player.
•Make sure the firmware is up to date. See “Upgrading your player’s firmware” on page 26.
Problem
Cannot connect access
After connecting to the Internet, cannot download a file
File was downloaded, but playback from file pauses
Solution
•Make sure that the
•Make sure that the USB flash drive is connected correctly and securely, and has at least 1 GB capacity.
•Make sure that the network connection is working.
•Erase BD Storage. See “Erasing
•Make sure that the Internet connection is working.
•Try a different USB flash drive.
•Make sure that the USB flash drive is a USB 2.0 device. Using a USB 1.1 device may cause pausing.
•Try a different USB flash drive.
Problem
Video does not appear on the TV screen or the picture is distorted
Video is not output in high definition
The 4:3 aspect ratio picture expands left and right, the picture size is incorrect, or the image of my 16:9 TV appears stretched or distorted
Solution
• Make sure that the TV is connected to the |
correct jacks on the back of your player. |
• Make sure that the TV is set to the correct |
video input source. |
• The TV may be in screen saver mode. Check |
the documentation that came with the TV |
for instructions about “waking” your TV. |
• Reset your player. For instructions, see |
“Loading default settings” on page 30. |
• High definition video cannot be output |
through the VIDEO OUT jack. You must |
connect the TV to your player using the |
HDMI jack. |
• Make sure that the correct HDMI resolution |
has been selected in the Setup menu. See |
page 16. |
• Use the TV to change the aspect ratio. See |
the documentation that came with the TV. |
• Change aspect ratio setting to match the size |
of your TV screen. If your TV has a 4:3 screen, |
change the aspect ratio to 4:3 Letterbox. If |
your TV has a 16:9 screen, change the aspect |
Problem
Cannot perform automatic setup with my wireless router
Cannot connect to my wireless router
Cannot connect to the Internet (wireless connection)
Solution
•Only WPS automatic setup is supported by the player.
•Make sure that the router automatically allows new devices to connect to it.
•The 802.11n specification is not finalized, so not all 802.11n devices are compatible.
•Your player may be experiencing interference from other devices that operate on the same frequency. Try turning off unused network equipment and wireless devices, such as cordless phones or Bluetooth devices.
•Your wireless router or access point may be too far from your player. Move your wireless router or access point closer to your player.
•Move your wireless router or access point to a higher position in the area. Sometimes elevating your router or access point one or two feet improves reception.
ratio to 16:9 Normal. See “Selecting the TV |
aspect ratio” on page 16. |
There is no apparent change in the picture quality when the picture settings are changed in the Setup menu
When playing a
• Depending on the video type, changes may |
not be apparent. |
• Make sure that your Internet connection is |
working. |
• Make sure that the Internet cable is |
connected securely and correctly to your |
player and the Internet jack. |
Problem
Audio and video pause momentarily
Picture In Picture (PIP) does not work on a
Solution
•This happens when your player is changing chapters in a playlist.
•When playing a disc that is recorded on both layers, audio and video may pause when your player is changing layers.
•Make sure that the disc has the correct region code. Your player plays discs with region code 1 or All.
•Check the rating on the disc. You may have set parental controls to block that rating.
•Check the System option in the Settings menu to see if Disc Auto Play is set to On or Off. If Disc Auto Play is set to Off, the disc
does not play automatically when you close the disc tray. Press X(play) to start playback.
•Make sure that the disc supports PIP mode.
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