Intel 800 8.7 Issues During Installation

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 16

8.7 Issues During Installation

8.7.1 Symptom: Incompatible Hardware

The following error message occurs during installation:

Resolution: This issue is resolved by installing the Intel® Ultra ATA Storage Driver on a system

with one of the following Intel chipsets:

• Intel® 810, Intel® 810E, or Intel® 810E2 chipset

• Intel® 815, Intel® 815E, Intel® 815EP, or Intel® 815P chipset

• Intel® 820 or Intel® 820E chipset

• Intel® 840 chipset

• Intel® 850 chipset

• Intel® 860 chipset

8.7.2 Symptom: Operating System Not Supported

The following error message occurs during installation:

Resolution: This issue is resolved by installing the driver on a system with one of the following

operating systems:

• Windows* 98

• Windows 98 Second Edition (SE)

• Windows Millennium Edition (Me)

• Windows 2000

• Windows NT* 4.0 (any Service Pack)

Note For Windows NT 4.0 & Windows 2000 Users: In order to successfully complete

installation of the Intel Ultra ATA Storage Driver with Windows NT 4.0 and W indows 2000, the

user must be logged on with Administration Rights.

Contents

Main Page Page Page 1. Scope of This Document 2. How to Identify the Operating System Version Page 3. How to Identify the Intel Chipset Intel Chipsets 4. Intel Chipset Software Installation Utility for Intel Chipsets 4.1 Description 4.2 Do You Need the Intel Chipset Software Installation Utility? 4.3 Obtaining and Installing the Intel Chipset Software Installation Utility 4.4 Confirming the Intel Chipset Software Installation Utility is Installed Intel 810 and Intel 810E Chipsets Intel 820 Chipset 5. Troubleshooting 5.1 Symptom: System Locks Up During Restart 5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File 5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files 5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File 6. Intel Ultra ATA Storage Driver 6.1 Description 6.2 Do You Need the Intel Ultra ATA Storage Driver? 7.0 Option for Users with Windows* 95 and/or Intel 440xx/430xx Chipset 8. Using the Intel Ultra ATA Storage Driver 8.1 System Requirements Intel 810 and Intel 810E Chipsets Intel 820 Chipset 8.4 Obtaining and Installing the Intel Ultra ATA Storage Driver 8.5 Unattended Installation Under Windows NT* 4.0 8.6 Installation Under Windows* 2000 8.7 Issues During Installation 8.7.1 Symptom: Incompatible Hardware 8.7.2 Symptom: Operating System Not Supported 8.8 DMA Checkbox Setting Not Available in Windows* 98 8.9 Confirming the Intel Ultra ATA Storage Driver for Windows* 98 is Installed 8.10 Confirming Intel Ultra ATA Storage Driver for Windows NT* 4.0 is Installed 8.11 Windows NT 4.0 SCSI Adapters 'Drivers' Tab Indicates 'Not Started' 8.14 Windows NT* 4.0 9. Intel Ultra ATA Companion 9.1 Description 9.2 Using the Intel Ultra ATA Companion Page 9.3 Primary Channel Master Device 9.4 Unpopulated Master/Slave on Primary or Secondary Channel 9.5 Changing Transfer Mode Limit Parameters 9.6 Independent Configuration of Different Devices on the Same Cable Page Page 9.7 Theoretical Transfer Rates Associated with Transfer Modes Page Page Page Page Page 11.3 Troubleshooting 11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable 11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable Type Page 11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk* 11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec* Easy CD Creator* 11.3.10 Symptom: Old or Out-of-Date Firmware Error Message Appears in System Event Log 11.3.11 Symptom: High 'CPU utilization' Reported in HD Tach* Utility