Intel 800 - page 3

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 3

1. SCOPE OF THIS DOCUMENT......................................................................................................................................5 2. HOW TO IDENTIFY THE OPERATING SYSTEM VERSION............................................................................................... 5 3. HOW TO IDENTIFY THE INTEL CHIPSET......................................................................................................................7 4. INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY FOR INTEL CHIPSETS.....................................................................8

4.1 DESCRIPTION...................................................................................................................................................................8

4.2 DO YOU NEED THE INTEL CHIPSET SOFTWARE INSTALLATION UTILITY?.........................................................................8

4.3 OBTAINING AND INSTALLING THE INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY.................................................9

4.4 CONFIRMING THE INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY IS INSTALLED ..................................................10

5. TROUBLESHOOTING.......................................................................................................................................................11

5.1 Symptom: System Locks Up During Restart.......................................................................................................11

5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File.............................................................11

5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files.........11

5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File..............................................................11

6. INTEL® ULTRA ATA STORAGE DRIVER....................................................................................................................12

6.1 DESCRIPTION............................................................................................................................................................12

6.2 DO YOU NEED THE INTEL® ULTRA ATA STORAGE DRIVER?...................................................................................12

7.0 OPTION FOR USERS WITH WINDOWS* 95 AND/OR INTEL® 440XX/430XX CHIPSET...................................................12

8. USING THE INTEL® ULTRA ATA STORAGE DRIVER..................................................................................................13

8.1 SYSTEM REQUIREMENTS...........................................................................................................................................13

8.2 STEPS TO TAKE BEFORE INSTALLING THE INTEL ULTRA ATA STORAGE DRIVER.......................................................13

8.3 RESOLVE CONFLICTS IN DEVICE MANAGER..............................................................................................................13

8.4 OBTAINING AND INSTALLING THE INTEL® ULTRA ATA STORAGE DRIVER ..............................................................14

8.5 UNATTENDED INSTALLATION UNDER WINDOWS NT* 4.0........................................................................................14

8.6 INSTALLATION UNDER WINDOWS* 2000..................................................................................................................15

8.7 ISSUES DURING INSTALLATION.................................................................................................................................16

8.7.1 Symptom: Incompatible Hardware......................................................................................................................16

8.7.2 Symptom: Operating System Not Supported..................................................................................................16

8.8 DMA CHECKBOX SETTING NOT AVAILABLE IN WINDOWS* 98................................................................................17

8.9 CONFIRMING THE INTEL ULTRA ATA STORAGE DRIVER FOR WINDOWS* 98 IS INSTALLED......................................18

8.10 CONFIRMING INTEL ULTRA ATA STORAGE DRIVER FOR WINDOWS NT* 4.0 IS INSTALLED .....................................19

8.11 WINDOWS NT 4.0 SCSI ADAPTERS 'DRIVERS' TAB INDICATES 'NOT STARTED'........................................................20

8.12 UNINSTALLING THE INTEL ULTRA ATA STORAGE DRIVER.......................................................................................21

8.13 WINDOWS* 98 AND WINDOWS 98 SECOND EDITION (SE)........................................................................................21

8.14 WINDOWS NT* 4.0...................................................................................................................................................21

9. INTEL® ULTRA ATA COMPANION...........................................................................................................................22

9.1 DESCRIPTION............................................................................................................................................................22

9.2 USING THE INTEL® ULTRA ATA COMPANION..........................................................................................................22

9.3 PRIMARY CHANNEL MASTER DEVICE.......................................................................................................................24

9.4 UNPOPULATED MASTER/SLAVE ON PRIMARY OR SECONDARY CHANNEL.................................................................24

9.5 CHANGING TRANSFER MODE LIMIT PARAMETERS....................................................................................................25

9.6 INDEPENDENT CONFIGURATION OF DIFFERENT DEVICES ON THE SAME CABLE.........................................................26

9.7 THEORETICAL TRANSFER RATES ASSOCIATED WITH TRANSFER MODES...................................................................29

9.8 GENERATE AND VIEW A REPORT USING THE INTEL ULTRA ATA COMPANION ..........................................................31

9.9 EXAMPLE OF GENERATED REPORT USING THE INTEL ULTRA ATA COMPANION.......................................................31

10. ULTRA ATA/66 AND ULTRA ATA/100 ....................................................................................................................34

10.1 DESCRIPTION............................................................................................................................................................34

10.2 SYSTEM REQUIREMENTS...........................................................................................................................................34

11. 40 PIN, 80-CONDUCTOR IDE CABLE........................................................................................................................34

11.1 DESCRIPTION............................................................................................................................................................34

11.2 DO I NEED TO HAVE A 40 PIN, 80-CONDUCTOR IDE CABLE FOR ULTRA ATA/66 AND ATA/100?............................34

11.3 TROUBLESHOOTING..................................................................................................................................................35

11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable...................................................35

11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable Type...............................................................35

11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE Cable Installed........................................36

11.3.4 Symptom: System Performance is Slower Than Expected Using 1 Hard Drive and 1 CD-ROM...................36

11.3.5 Symptom: Difficulty Recognizing Master/Slave Devices Installed on 40 Pin, 80-Conductor IDE Cable......36

11.3.6 Symptom: Registry Access Error Message in Windows* 98 and Windows 98 Second Edition (SE).............36

11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk*.......................................................................37

11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when Using Adaptec* Easy CD Creator* .……..37

11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec* Easy CD Creator*......................................37