Troubleshooting
This section is not intended to be a tutorial on repair and system troubleshooting. It is intended to provide hints for the technician. If the system experiencing problems has just been assembled, a first step should be to check the system against the assembly procedures in the printed “Quick Start User’s Guide,” and the electronic Product Guide that is provided on the CD provided with the system. In addition, a troubleshooting guide is available on the CD and on the support website. http://support.intel.com/support/motherboards/server/
| Trouble Shooting Information |
Problem | Possible Solution |
System fails to boot | Make sure the system is plugged into an AC power supply. Power off the system and |
| make sure the cabling, connectors, and components are properly seated. Remove all |
| components except form the minimum required memory and minimum required |
| processors and reboot. If possible check individual components (especially |
| processors and memory) in a known good system. |
| 1. Check for processor termination card in the empty secondary processor slot. |
| 2. Check for approved memory DIMM modules. See the tested memory list at: |
| http://support.intel.com/support/motherboards/server/ |
| 3. Make sure the power supply connector is correctly attached to the 24 pin (ATX |
| 20pin +4) power connector. Intel Server Chassis use a 24 pin SSI compliant |
| power connector, but most third party chassis use 20 pin ATX power connectors. |
| Refer to the printed “Quick Start Guide” or the electronic product guide also |
| available on the CD that ships with the product. For further information, both of |
| these documents are also available on the Intel Customer Support Website (see |
| URL below). |
| 4. If applicable, verify the 3.3v sense (2x5pin) power connector is attached to the |
| power supply signal connector located next to the server board power connector. |
| 5. Ensure the power supply being used is at least 800mA of +5V standby current to |
| support WOL and is required for proper operation. |
System will not boot from | An incorrect BIOS Boot priority order is set. Press <F2> during POST and configure |
the server board resource | the boot order in BIOS setup. |
CDROM |
|
“motherboard is not | Each server board has a unique diagnostic package. Ensure you have downloaded |
supported” message at | and are using the proper version of the diagnostic tests for the board you are installing |
test start | or testing. Ensure you have updated the board with the latest version of BIOS and |
| firmware. The latest versions of the software are located at |
| http://support.intel.com/support/motherboards/server. |
Probe did not identify all | Make sure the system is plugged into an AC power supply. Power off the system and |
expected devices | make sure the cabling, connectors, and components are properly seated. If possible, |
| install individual components, especially processors, disks, and memory, into a |
| known good system to determine if the device is recognized in a different system. |
Platform Confidence Test | If the test software hangs during the probe for processors, memory, or disks, |
hangs during probe | remove/replace the device. Otherwise, replace server board. |
process |
|
Platform Confidence Test | Note the most recent test message to determine which FRU (Field Replaceable Unit) |
hangs during test | is failing. Unless the test is specifically for processors, memory or disk, the probable |
execution | cause is baseboard failure. Replace the failing component as necessary. |
Other | For further support information, check |
| http://support.intel.com/support/motherboards/server/ |
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