Inter-Tel CS-5200, CS-5400 Call Routing Announcement

Voice Processing Features

INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005

Call Routing Announcement Page 265

Call Routing Announcement

The Call Routing Announcement application can be used as a simple playback device that

plays a message and then hangs up to disconnect the call. This is especially useful for program-

ming hunt group announcement and overflow endpoints. Or, the Call Routing Announcement

application can use digit translation which allows the caller to press a single digit for access to

a endpoint, hunt group, or mailbox.

When a Call Routing Announcement application is used as a hunt group announcement or

overflow endpoint, calls to the application automatically stop circulating through the hunt

group if the caller selects a valid digit translation option. This allows the application to send

the call to other endpoints without the call being “pulled back” into the hunt group when a hunt

group endpoint becomes available and answers the call. However, if the caller does not dial a

valid digit translation option, the call will be pulled back if a hunt group member answers.

Automated Attendant Custom Audiotex Recordings

When accessed, the Call Routing Announcement application will play a custom audiotex

recording and then hang up.

CALL TO CALL ROUTING ANNOUNCEMENT

Call Routing Announcement

answers and plays a recording.

Call Routing Announcement hangs

up. (If this is an announcement or

overflow endpoint, the call returns to

the hunt group.)

WITHOUT DIGIT TRANSLATION

CALL TO CALL ROUTING ANNOUNCEMENT

Call Routing Announcement

answers and plays a greeting

WITH DIGIT TRANSLATION

Caller selects option

Call is sent to end-

point, hunt group,

Voice Mail, opera-

tor destination, digit

translation node, or

directory as deter-

mined by Timeout

programming.

Call is sent to end-

point, hunt group,

Voice Mail, opera-

tor destination, digit

translation node, or

directory as deter-

mined by digit pro-

gramming.

Caller does not

select an option

(Timeout)

Contents

Main Page Voice Mail Administrator Features Accessing the Voice Mail Administrators Mailbox To Record a Broadcast Message: To Perform Mailbox Maintenance: Quick Reference Guide To System, Voice Mail, and Diagnostics Administrator Features System Administrator Features To Place the System in Night or Day Mode: To Place a Single Node in Day or Night Mode: To Set System or Network Date and Time: Default Administrator Feature Codes Default Diagnostics Feature Codes System Diagnostics Features To Enable/Disable System Diagnostics Mode: Page Page NOTICE Page Contents Page Page Page FCC Regulations IMPORTANT Page Page Safety Regulations IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS ! Network Security Statement Document Overview Endpoints and Phones Changes to Issue 1.1 Intended Audience System Administrator Voice Mail Administrator Sections of the Administrator Guide Multicultural English References Document Navigation Aids Paper Electronic PDF Header and Footer Guides Inter-Tel Reference Documents Equipment Manuals Planning Sheets Phone User Guides Hazard Identification and Supplemental Information WARNING Supplemental Information Abbreviations and Acronyms Document Overview CAUTION without Triangle Page 9 Table 1. Abbreviations and Acronyms (Continued) Document Overview INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 August 2005 Page 10 CAUTION without Triangle Table 1. Abbreviations and Acronyms (Continued) Product Description Inter-Tel CS-5200/5400 Communication Servers Inter-Tel Network Capability IP Resources Internet Protocol Resource Application Inter-Tel 5000 IP Resource Usage Summary of Hardware and Software Features Licensing USB Security Key Inter-Tel CS-5200 Inter-Tel CS-5400 Digital Expansion Interface System Capacities System Network Capacities Voice Processing Systems Basic Voice Mail Enterprise Messaging Voice Processing Unit Voice Processing System Applications Page Page Voice Mail Networking Administrator Procedures System Administrator Phone Designation Scheduled Delayed Major Resets System Administrator Procedures Placing the Local System in Day or Night Mode Placing Network Nodes in Day or Night Mode Setting System Date and Time Setting Network Date and Time Synchronizing Network Time Programming the Database Using a System Administrator Phone Page Page Page Page Endpoint Database Programming Flowchart Page 31 Figure 1. Endpoint Database Programming Flowchart YOUR INPUT Page Page Page Page Page System Database Programming Flowchart Page 37 Figure 2. System Database Programming Flowchart Page Page Page Page Page Trunk Database Programming Flowchart Page 43 Figure 3. Trunk Database Programming Flowchart INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 August 2005 Page 44 Trunk Database Programming Flowchart (Continued) Trunk Database Programming Flowchart (Continued) Programming System Speed Dial Numbers Page Programming and Using Mini-DSS Buttons Page Managing System and Network Alarms Page Network Alarms Page 51 To respond to a major alarm from any alarm display phone, take the following action: Table 9: Priority of Alarms by Type Table 8: System Alarms (Continued) Page Page Enabling/Disabling the Internal Modem Resetting the Internal Modem Using the Network Group Diagnostics Feature Seizing a Device Freezing/Unfreezing the System History Freezing/Unfreezing the Network History Voice Mail Administrator Procedures Recording a Broadcast Messages Maintaining Mailboxes and Group Lists Page Page Page Page Page Importing Fax Documents Creating Audiotex Recordings Page Recording Custom Voice Mail Prompts Page Administrator Programming Planning Sheets Custom Audiotex Recordings INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 August 2005 Page 70 Recording Custom Voice Mail Prompts Endpoint Programming Do-Not-Disturb Messages Recording Custom Voice Mail Prompts Page 71 Page Page Page Hardware and Endpoints Page Inter-Tel CS-5200/5400 Communication Servers Chassis Chassis Interfaces/Connections Front of the Inter-Tel CS-5200/5400 Chassis Back of the Inter-Tel CS-5200/5400 Chassis Digital Expansion Interface Modules IP Operating Modes Inter-Tel Protocol Mode Session Initiation Protocol Mode IP and SIP Emergency Calls From A Remote Site IP Endpoints Hard Multi-Protocol Phones Hard IP Phones Model 8601 SoftPhone for Pocket PC Models 8664, 8665, and 8668Wireless Phones Gateways IP Single Line Adapter ITP and SIP Supported Features Page Page ITP and SIP Feature Exceptions IP Phone Flashing Light Indicators Page 87 IP Phone Flashing Light Indicators Table 12: Feature Codes with Different Meanings for ITP and SIP Modes Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones Page 88 IP Phone Flashing Light Indicators Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones(Continued) IP Phone Flashing Light Indicators Page 89 Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones(Continued) ITP and SIP Connectivity IP and SIP Endpoint Ports and Connectors Battery Packs and Chargers Power Supplies IP Phone Limitations Peer-to-Peer Audio for IP and SIP Phones Automated Boot Code Update Features Common to IP and Digital Inter-Tel Endpoints Model 8614 Mini-Direct Station Select Unit Phone Display Screens Page Default Inter-Tel Phone Feature Buttons Keymaps Page Page Secondary Extension Appearances Headsets Digital Endpoints Inter-Tel Digital Phones Enhanced Speakerphones for Digital Phones Page 104 Executive and Professional Display Speakerphones Digital Phone Flashing Light Indicators Executive and Professional Display Speakerphones Page 105 Red and Green LEDs Table 16. Inter-Tel Digital Phone LED Flash Rates(Continued) Digital Phone Data Port Modules Single Line Endpoints Types of Single Line Endpoints Off Premises Extensions (OPX) Extended Ring Cadences Single Line Caller ID Optional System Equipment Additional Information and Troubleshooting Page System Features Page Page Page Page Page Access to the Features Special Button and Hookflash Message Lamp Speaker Buttons Hold Buttons Dialpad Hot Buttons vs. SPCL Key Required for Feature Code Entry Flag Feature Codes Trunk Access Codes Page 119 Trunk Access Codes These feature codes are used for selecting trunks when placing outgoing calls. Endpoint Feature Codes Table 18. Trunk Access Codes Table 19. Endpoint Feature Code Definitions Page 120 Endpoint Feature Codes page 155 Endpoint Feature Codes Page 121 Table 19. Endpoint Feature Code Definitions(Continued) Page 122 Endpoint Feature Codes page 102 Endpoint Feature Codes Page 123 Table 19. Endpoint Feature Code Definitions(Continued) Page 124 Endpoint Feature Codes Administrator Feature Codes Page 125 Administrator Feature Codes Table 19. Endpoint Feature Code Definitions(Continued) Table 20. Administrator Feature Code Definitions Page 126 Administrator Feature Codes NOTE: Table 20. Administrator Feature Code Definitions(Continued) Diagnostics Feature Codes Page 127 Diagnostics Feature Codes Table 20. Administrator Feature Code Definitions(Continued) Table 21. Diagnostics Feature Code Definitions Page 128 Diagnostics Feature Codes Table 21. Diagnostics Feature Code Definitions(Continued) Diagnostics Feature Codes Page 129 Table 21. Diagnostics Feature Code Definitions(Continued) Page 130 Diagnostics Feature Codes Table 21. Diagnostics Feature Code Definitions(Continued) Extension Numbers Attendant Phones Network and Local Primary Attendants One-Attendant or Multiple-Attendant Operation Attendant Recall Hunt Groups Hunt Group Call Distribution Hunt Group Call Processing Hunt Groups and Call Forwarding Hunt Group Remove/Replace and Do-Not-Disturb UCD Hunt Groups Page Page Page Supervisor Barge-In Page ACD Hunt Groups Page Page Page Page Page ACD Hunt Groups Span Nodes Page Enabling the Send Camp-On Notifications to Members in DND Flag Programming a Mini-DSS for Agent Wrap-Up Trunk Features Caller ID, DNIS, and ANI Inter-Tel Endpoint Displays Page Single Line Endpoint Displays Outgoing-Access, Allowed-Answer, and Ring-In Assignments Answer Feature Code Automatic Route Selection (ARS) Page Basic Rate Module (BRM-S) Toll Restriction Class of Service Class of Service Page 159 Table 25. Class of Service Default Values(Continued) Emergency Call Page Page Page Day and Night Modes Direct Inward System Access (DISA) Page Inter-Tel Endpoint Features Volume Controls Selectable Ring Tone Default Endpoint Identification on Display All Transient Displays Endpoint Flag DKTS Alternate Transient Display Timer Endpoint Flag and Timer Transient Call Indication On Call Answer Endpoint Flag User-Programmable Feature Buttons Standard/Alternate Keymap Switching Automatic Call Access Music-On-Hold and Background Music Multilingual Capability Endpoints Trunks Do-Not-Disturb and Reminder Messages Voice Processing System Multi-Language Feature on Network Operation Directories Change Language Feature Code Intercom Calls Programming for Private Intercom Calls Endpoint-To-Endpoint Calling Page Intercom Camp On and Queue Callback Page Station-to-Station Messages Leaving Messages Responding to Messages Page Off-Hook Voice Announce (OHVA) Page Outside Calls Placing Outside Calls Page Receiving Outside Calls On-Hook Monitoring Group Listen Feature Trunk Camp On and Busy Trunk Callback (Queue) Account Codes Page Placing Calls On Hold Individual Hold System Hold Consultation Hold Hold Recall Microphone Mute Call Waiting Call Transfer Feature Codes Transferring Conference Calls Transfer to a System Forward Transfers and Outside Calls Transfer-to-Connect Endpoint Flag Transfer to Ring Transfer to Hold Transfer Recalls Call Screening Reverse Transfer Conference Calls Placing a Conference Call Add Parties to a Conference Exiting a Conference Page Page Record-A-Call Agent Help Page Page System Forwarding Page Individual Endpoint Forwarding Points Hunt Group Forwarding Points Handsfree Announce System Forward Option Manual Call Forwarding and System Forwarding Page System Forward Enable/Disable Unanswered System Forward Calls Call Forward FWD Button Forward to an Outside Number Manual Forwarding to Public Network Forward to the Message Center Forward to an Attendant Forward to Voice Mail How to Forward Calls to an Extension or Outside Number Page Speed Dial System Speed Dial Page Station Speed Dial Page Page Page Intercom, Speed Dial, and Feature Code Directories Page Page House Phone Redial Using the Last Number Saved Feature Using the Last Number Dialed Feature Redirect Call Paging Remove from Paging Do-Not-Disturb Page Page Page Do-Not-Disturb Override Remote Programming Endpoint Password Remote Do-Not-Disturb Programming Remote Forward Programming Default Endpoint Hookflash/Recall Reminder Messages Record Keeping and Maintenance Features Call Cost Accounting Station Message Detail Recording Page Page Figure 11. SMDR Report Format (Continued) System Error/Message Print Page Page Power Fail Bypass Capability Customized System Programming Reports Audio Diagnostics Audio Problems Specifying Audio Direction Using Record-A-Call for Diagnostics Collecting Audio Diagnostics Data Using the Audio Diagnostics Feature Responding to the Audio Diagnostics Feature Phantom Devices Page Voice Processing Features Page Automated Attendant Automated Attendant Applications Automated Attendant Recall Destination Automated Attendant Custom Audiotex Recordings Call Screening Options Extension ID Automatic Fax Detection Fax E-mail Requirements Fax Card Requirements Fax E-mail Message Format Automatic Speech Recognition Call Routing Announcement Automated Attendant Custom Audiotex Recordings Call Screening Digit Translation Digit Translation Nodes Voice Processing Features Sample Call Routing Announcement Tree Page 267 Figure 17. Sample Call Routing Announcement Tree CALLER DIALS 4 CALLER DIALS # Directories Locating a Name Accepting a Name Requesting Additional Information Searching the Voice Mail Directory EM Directories Page Page E-mail Reader Fax-On-Demand Page Record-A-Call Scheduled Time-based Application Routing (STAR) Page Voice Mail Voice Mail and Message Notification/Retrieval Applications Mailboxes Group Lists Message Notification to Endpoints Cascading Remote Message Notification Page Page Subscriber Features Unified Messaging Version 2.2 Description Page Page Version 2.3 Description Page Page Page Page Page Page Default Voice Processing Prompts BVM, EM, and VPU Voice Prompts Page 295 Page 296 Page 297 Page 298 Page 299 Page 300 Page 301 Page 302 Page 303 Page 304 Page 305 Page 306 Page 307 Page 308 Page 309 Page 310 Page 311 Page 312 EM Voice Prompts Table 43. Voice Prompts: Non-ASR and ASR Page 313 Page 314 Page 315 Page 316 Page 317 Page 318 Page Page 320 Page Page Page 323 Page 324 Page Page Page 327 Page 328 Page 329 Page 330 Page 331 Page 332 Page 333 Page 334 Page 335 Page 336 Page 337 Page 338 Page 339 Page 340 Page 341 Page 342 Page 343 Page 344 Page 345 Page 346 Page 347 Page 348 Page Page Page Page Page 353 Page 354 Page 355 Page Page 357 Default Feature Codes Station Feature Codes Default Feature Codes Trunk Access Codes Page 358 Default Feature Codes Administrator Feature Codes Diagnostics Feature Codes Index A B C D E F G H I J K L M N O P Q R S T U V W Voice Mail Flowchart NOTE: Accept or press to accept.