Inter-Tel CS-5200, CS-5400

Voice Processing Features

INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005

Page 272 EM Directories

the caller presses or a Directory menu button anyway, the prompts states that the selection

is invalid and the initial instructions are repeated.

Searches: With the voice mail directory, subscribers and non-subscribers can use speech rec-

ognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the

directory. Subscriber names are automatically added to the directory when the user’s mailbox

is initialized. ASR may not be able to locate names that are pronounced differently than they

are spelled. For these types of names, use the alternate search method of spelling the name

using the endpoint dialpad digits. Refer to Table on page 273.

A caller begins a directory search by selecting the directory option from the menu. The caller is

prompted to say or spell the last name of the mailbox user they would like to locate. When the

caller searches for a name, the directory locates all matches (first and last names) for the name.

For example, if the caller searches for the name John, the system locates all of the subscribers

in the system with the first or last name of John. The list of matches might include the names

John Smith, John Jones, John Nielson, David John, Robert John, etc.

When one to 10 matches are located, the caller can browse the list of returned names by select-

ing the Previous (say “Previous” or press ) and Next (say “Next” or press ) options. The

directory lists are circular. That is, when the end of the list is reached, the next name played

will be the first name in the directory. When the correct name is played the caller says “Yes” or

presses to select it. If the caller is a subscriber using a display endpoint, the names match-

ing the search are displayed, and the caller can select a name by pressing the corresponding

menu button.

If the system locates more than 10 matches, the caller can either browse the list using the

options mentioned above, or filter the list by responding to the filtering questions generated by

the system. To narrow the search, the system prompts the caller to indicate whether the name is

the first or last name. After the caller has responded, the system returns a list of names that cor-

responds to the caller’s filter parameters. If the system cannot locate an exact match, it returns

the closest match found.

Additional Information: After the caller accepts a name from the directory, he or she has the

option of requesting additional information by saying “More” or by pressing . When

requested, the system plays the mailbox number, extension number, and name (if they have not

been disallowed).

To perform a directory search:

1. Dial the voice mail number.

2. Say “Directory” or press .

3. Say the last name of the person you are searching for or press the appropriate dialpad

buttons to spell the name. Refer to Table on page 273.

If 10 or fewer matches are located, you can access and browse the list immediately

(see step 4).

If the list contains more than 10 matches, you have the option to browse or filter the

list. (skip step 4, and see step 5).

4. If 10 or fewer matches are located, you have the following options:

• Say “Yes” or press to accept the name that is played.

• Say “Previous” or press to browse to the previous name in the list.

• Say “More” or press to hear more information about the subscriber.

• Say “Next” or press to browse to the next name in the list.

• Say “New” or press to search for a new name.

• Say “Cancel” or press to exit the directory.