Inter-Tel Model 8520 E, F, G, H, I

80 Axxess® Model 8520 Phone User Guide

Directories

feature 62

intercom 62

name 15

outside 62

phone 62

voice mail 64

Disabling

account codes 61

automatic call answer 45

background music 45

cascade levels 51

group listen feature 29

hunt group calls 68

message envelope options 47

paging 57

record-a-call 56

system forwarding 25

time/date option 47

Disconnecting a Headset 28

Display 5

Displaying Information 27

date, time, name, and extension number 27

feature button current values 58

outside party’s name 27

secondary extension button assignments 59

speed-dial assignments 55

Displaying Speed-Dial Numbers 54

Distributing Calls 68

Do-Not-Disturb 38

Dropping Out of a Conference 22

DSS buttons 59

DSS/BLF 6

E

Emergency Calls 20

Enabling

automatic call answer 45

background music 45

call forwarding 25

cascade levels 51

do-not-disturb 39

enhanced speakerphone 30

group listen feature 29

hunt group calls 68

paging 57

record-a-call 56

system forwarding 25

Ending a Conference Call 22

Enhanced Speakerphone Mode 30

Entering Account Codes 61

Erasing Station Speed-Dial Numbers 54

Exiting a Conference Call 22

F

Fax Destination Number 49

Feature Button Functions 4

Feature Buttons 3

Features

agent help 67

group listen 29

handsfree 16

hold 21

last number dialed/saved 26

off-hook voice announce 17

record-a-call 56

redial 26

redirect calls 18

reverse transfer (call pick up) 24

ring intercom always 16

speed dialing 52

Forced Account Codes 61

Forwarding Calls 25

automatic system forwarding 25

manual call forwarding 25

redirecting calls 26

Frequently Asked Questions (FAQs) 73

Full Mailbox 32

G

Generating a Hookflash 58

Green Lamps 8

Greeting 14

Group Listen Using the Speaker 29

H

Handsfree Mode 8

Headset 28

Hold 21

Hookflash 58

Hunt Groups 68

I

Individual Hold 21

Initializing Your Mailbox 13

Intercom Calls 16

Introduction 44

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 25 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 28 USING A HEADSET 29 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 30 Enhanced Speakerphone Mode 31 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 53 Storing Station Speed-Dial Numbers 54 Programming Station Speed-Dial Numbers 55 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 61 USING ACCOUNT CODES SCREENING CALLS USING THE DIRECTORIES Phone Directory 63 64 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 66 Remote Feature Access 67 REQUESTING AGENT HELP 68 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 69 Logging In and Out of ACD Hunt Groups 70 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I K L M N O S T U V W VOICE MAIL FLOWCHART OTE: N