Inter-Tel Model 8520 Index

79

Axxess® Model 8520 Phone User Guide

Index

A

Abbreviations 5

About This Guide 2

About Voice Mail 7

About Your Phone 3

Accessing Your Mailbox 32

Account Codes 61

ACD Hunt Groups 68

Adding Parties to a Conference 22

Adjusting Your Phone’s LCD Contrast 12

Adjusting Your Phone’s Viewing Angle 12

Administrators 72

Agent Help 67

Agent IDs 68

Alphanumeric Mode 8

Alternate Greeting 14

Assigning Secondary Extension Buttons 59

Automatic Call Answer 45

Automatic Call Distribution (ACD) 68

Automatic System Forwarding 25

B

Background Music 45

Buttons

DSS/BLF 59

lamps 6, 8

message 31

mute 29

secondary extension 59

special 4

C

Call Pick Up (Reverse Transfer) 24

Call Waiting 20

Callbacks 17

Calls

enabling/disabling hunt groups 68

forwarding 25

making conference 22

placing on hold 21

receiving non-handsfree 18

receiving off-hook voice announce 17

redirecting 18

transferring 23

waiting for called phone 17

Camp On 17

Canceling

call forwarding 25

callback requests 17

do-not-disturb 39

messages 31

queue requests 19

reminder messages 41

unheard messages 37

waiting messages 31

Cascade Levels 50

Changing

call screening transfer method 48

directory name 15

fax destination number 49

keymaps 45

language 46

message envelope 47

message search order 49

personal greeting 14

remote access password 65

transfer method 48

voice mail message envelope 47

voice mail password 47

volume levels 44

Clearing Reminder Messages 41

Compatibility 9

Conference Calls 22

Connecting a Headset 28

D

Date, Time, Name, and Extension Number 27

Default Feature Codes 75

Defaults

do-not-disturb message chart 38

mailbox password 13

outgoing call feature code 19

reminder message chart 40

Deleting Station Speed-Dial Numbers 54

Dial Tones 8, 45

Dialing Options 16

Dialing Station/System Speed-Dial Numbers 55

Dialpad Buttons 3

Direct Station Selection/Busy Lamp Field 6, 59

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 25 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 28 USING A HEADSET 29 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 30 Enhanced Speakerphone Mode 31 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 53 Storing Station Speed-Dial Numbers 54 Programming Station Speed-Dial Numbers 55 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 61 USING ACCOUNT CODES SCREENING CALLS USING THE DIRECTORIES Phone Directory 63 64 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 66 Remote Feature Access 67 REQUESTING AGENT HELP 68 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 69 Logging In and Out of ACD Hunt Groups 70 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I K L M N O S T U V W VOICE MAIL FLOWCHART OTE: N