8. support
8.1FAQs and Troubleshooting
Q How do I pair my headset with the Jabra PRO 930 base?
ADock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently linked with a primary headset (a headset already paired with the base). Alternatively you can force pair a new primary headset, if there is currently a primary headset already paired with the base.
QCan I pair my headset directly with a
Q Why doesn’t my computer detect the Jabra PRO 930?
ATry connecting the base to another USB port on the PC. It is recommended to have a direct connection between the base and USB port (without a USB hub). If available, run the softphone audio wizard.
QWhy doesn’t my headset work with my softphone? A Check the following:
•Ensure the headset battery is charged. The base battery icon will be blinking green when charging, or solid green when charged.
•Ensure the headset is in range of the base. The range is up to 120 m, depending on environment.
•Ensure the headset and base are paired. To initiate pairing, dock the headset.
•Ensure the Jabra 930 is selected and configured in your softphone settings.
QWhy can I not hear sound or listen to music from my PC in my headset? A Check the following
•Ensure the Jabra PRO 930 is set as the current audio device in Windows Sound and Audio Devices control panel, and in your softphone software.
•Ensure the audio link to your PC is active.
Q Is it possible to set up an automatic dial tone for my softphone when I undock my headset?
AYes, for supported softphones the Jabra PRO 930 can be configured to automatically get a dial tone when the headset is undocked.
1.Launch Jabra Control Center, and select the ´Softphone´ tab.
2.Select/deselect the ´Open link when headset is undocked´ setting, and then click Apply.
Q What is the range on the Jabra PRO 930?
AJabra PRO 930 supports a maximum range of up to 120 m (base to headset). Range will vary depending on the environment the headset is used.
Q Can I make a conference call using multiple headsets?
AYes, the Jabra PRO 930 is able to pair with four headsets in total for conferencing: one primary, and three secondary headsets (narrowband) or one secondary headset (wideband).
Q Can I password protect my settings
AYes, you can password protect your settings in Jabra Control Center. If password protection is on, you cannot change your advanced settings or reset the Jabra PRO 930 to the factory default settings.
Q Can I turn the headset off to save power when I’m away from the base?
AYes. Press and hold the headset
Q What is the talk time for a Jabra PRO 930 headset?
A Wideband is up to 6 hours talk time. Narrowband is up to 8 hours talk time.
QMy headband/earhook/neckband is broken. How do I purchase another one? A Please contact your local Jabra supplier.
Jabra PRO 930
20