7. ADVANCED CALL MANAGEMENT
7.1CALL WAITING
Call waiting allows a current softphone call to be placed on hold, and an incoming softphone call to be answered (supported softphones only). Check specific softphone documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
| HEADSET | BASE |
| Softphone keypad button | |
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Accept incoming call, and put current call on hold | Press | Press |
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Accept incoming call, and end current call | Tap | Tap |
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Reject incoming call, and remain on current call | ||
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Switch between current call, and call on hold | Press | Press |
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7.2CALL COLLISION
Call collision occurs when there is a current call on one phone, and an incoming call on another phone. (Example: you have a current call on a softphone, and an incoming call on a desk phone connected to the same base).
Call collision can be managed on the headset or the base.
| HEADSET | BASE | |
| Keypad phone buttons | ||
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Accept incoming call, and put current call on hold | Press | Tap incoming call´s phone | |
button | |||
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| Tap current call´s phone | |
Accept incoming call, and end current call | Tap | button, then tap incoming | |
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| call´s phone button | |
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Reject incoming call, and remain on current call | |||
phone button | |||
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To switch between calls on hold, press the
7.3MERGING CALLS
Calls on a desk phone and softphone can be merged to create a group call. There are two methods for creating a group call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are detailed below:
Merge an Outgoing Call with a Current Call
Desk phone | Softphone |
1.While on a desk phone call, dial a new number using the softphone. The desk phone call will be placed on hold.
2.Simultaneously press and hold the desk phone and softphone buttons on the base for
1.While on softphone call, tap the desk phone button on the base. The softphone call will be placed on hold.
2.Dial a new number using the desk phone.
3.Simultaneously press and hold the desk phone and softphone buttons on the base for
JABRA PRO 9450
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