10. FAQs and Troubleshooting

QHow can I use my headset with my mobile phone? (Jabra PRO 9465 DUO and Jabra Pro 9470 only)

A The Jabra PRO 9465 Duo or Jabra PRO 9470 base will need to be paired with the mobile phone using Bluetooth.

•Run the mobile phone setup wizard on the touchscreen to put the headset into pairing mode.

•Activate Bluetooth on your mobile phone, and then put the Bluetooth into pairing mode. Refer to the mobile phone documentation for details.

•Find and select either Jabra PRO 9465 Duo or Jabra Pro 9470 in the list of available Bluetooth devices to pair with. If prompted for a PIN, enter 0000 (four zeros) to accept pairing.

QHow many Bluetooth devices can be connected simultaneously to the Jabra PRO 9465 DUO or Jabra PRO 9470?

A One.

Q How do I pair my headset with the Jabra PRO base?

AIf you dock a headset in a Jabra PRO base that are not paired, the touchscreen will prompt you to accept pairing, either as a primary or secondary device. Secondary pairing is for conference calling. If you choose to pair as secondary, the connection is only temporary until the end of the next (or current) call.

QIs it possible to dock my headset on another base from the Jabra PRO 9400 series? A Yes. The headset can be docked with any Jabra PRO 9400 series base.

Q Can I pair my headset directly with a third-party DECT phone?

A No. The headset can only be paired with a Jabra PRO 9400 series base.

Q Why doesn’t my computer detect the Jabra PRO base?

ATry connecting the base to another USB port on the PC. It is recommended to have a direct connection between the base and USB port (without a USB hub).

QWhy doesn’t my headset work with my desk phone/softphone? A Check the following:

•Ensure the headset battery is charged.

•Ensure the headset is in range of the base. Up to 150 meters, depending on environment. If you are using a Bluetooth connection with a Jabra PRO 9465 DUO or Jabra PRO 9470 ensure the mobile is in range (10m) of the base.

•Ensure the headset and base are paired. Dock the headset to initiate pairing.

QWhy does nothing happen when I try to use my desk phone? A Check the following:

•Ensure the base is powered on.

•Ensure desk phone is the current target on the touchscreen.

•Ensure there is an audio connection between desk phone and base. Tap the headset multi-function button or touch the activate audio-link icon on the touchscreen to establish an audio connection.

•Ensure there is a open phone line. Lift the desk phone handset, or press the headset button on the desk phone, to open a phone line.

•Re-run the desk phone setup wizard on the touchscreen.

Q Why do I hear a low noise in the headset when there is silence at the other end?

AThe headset speaker volume might be too high. To decrease the volume, slide your finger down the headset touch panel.

QHow come the person on the other end cannot hear me when I am talking using my desk phone?

A The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone setup wizard on the touchscreen, or read Section 3 of this manual.

Q Can I replace the headset battery?

AYes. You can purchase a Jabra PRO battery replacement kit (contact your Jabra supplier, or visit www.jabra.com). Follow the detail replacement instructions supplied with the replacement kit.

Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470

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Jabra 9460 FAQs and Troubleshooting, How do I pair my headset with the Jabra PRO base?, Can I replace the headset battery?
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9460 specifications

The Jabra 9460 is a high-performance headset designed for professionals who require superior audio quality and advanced communication features. This versatile device combines the advantages of a traditional desk phone and modern wireless technology, making it a popular choice for office environments and remote work settings.

One of the standout features of the Jabra 9460 is its innovative DECT technology, which provides a reliable wireless connection with a range of up to 150 meters. This allows users to move freely around the office while staying connected to their calls. With its long battery life, typically lasting up to 12 hours of talk time, users can rely on the headset for an entire workday without needing to recharge.

The Jabra 9460 is equipped with a Noise Blackout™ technology that ensures crystal-clear audio by eliminating background noise. This feature is essential for professionals who work in bustling environments or need to focus on their conversations without distractions. The headset also includes a high-definition audio experience, supporting wideband sound for natural voice clarity and enhanced sound performance.

Flexibility is another key characteristic of the Jabra 9460. The headset can be worn in multiple styles, including over-the-ear and on-the-head configurations. This adaptability ensures comfort for long periods of use, catering to individual preferences. Furthermore, the device includes a flexible microphone boom that can be adjusted for optimal positioning, enhancing voice pickup and clarity.

The Jabra 9460 is compatible with various communication platforms, including Microsoft Teams, Skype for Business, and other VoIP solutions. With one-touch call control buttons, users can easily manage calls, mute, or adjust volume without disruption. The integration with softphones and other communication tools streamlines workflows, improving productivity.

In addition to its impressive technical features, the Jabra 9460 boasts a sleek and professional design. Its lightweight construction ensures comfort, while the intuitive controls make it user-friendly.

Overall, the Jabra 9460 combines cutting-edge technology with user-centric design, making it an ideal choice for professionals seeking reliability, superior audio quality, and flexibility in a headset. Its combination of features addresses the demands of modern work environments, enhancing communication and collaboration among teams.
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