Jarden consumer Solutions Electric and Ceran-Top Ranges Before You Call For Service, Occurrence

BEFORE YOU CALL FOR SERVICE

IMPORTANT Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE		POSSIBLE CAUSE		SOLUTION
			a)	Check it.
1) Surface Elements Or Oven	a)	Make sure cord plug is plugged tightly into
Not Will Operate		grounded outlet.	b)	Replace the fuse or reset the circuit.
	b)	A household fuse been blown or has the
		circuit breaker been tripped.
	c)	Service wiring is not complete.	c)	Contact your dealer, installing agent or
				authorized service.
	d)	Power outage.	d)	Check house lights to be sure. Call your
				local electric company for service.
2) Surface Elements Do Not Heat	a)	Lightweight or warped pans used.	a) Use only flat, evenly balanced, medium or
Properly				heavyweight cookware. Flat pans heat
				better than warped pans. Cookware
				materials and weight of the material affect
				heating. Heavy and medium-weight pans
				heat evenly. Because lightweight pans heat
				unevenly, foods may burn easily.
	b)	No power to the appliance.	b)	Check steps under Occurrence (1)
	c)	Incorrect control setting.	c)	Make sure the correct control is on for the
	d)	The surface units are not plugged in solidly.		surface unit to be used.
			d)	With controls off, check to make sure the
				surface unit in plugged completely into the
				receptacle.
3) Drip Bowls Are Pitting Or	a)	Foods with acids, such as tomatoes, if	a) Remove and wash drip bowls as soon as
Rusting		allowed to stand in/on bowls will cause		possible after a spillover.
(Coil Surface Elements Models)		corrosion.
	b)	Environment.	b)	Houses along seacoast are exposed to salt
				air. Protect bowls as much as possible from
				direct exposure to salt air.
4) Drip Bowls Are Turning Color	a)	Bottom surface of cookware extends	a) This can cause high enough temperatures to
Or Distorted		beyond surface elements and touches cook-		discolor the drip bowls. DO NOT use
(Coil Surface Elements Models)		top surface		cookware of this type. Pan sizes should be
				matched to the size of the element.
5) Scratches Or Abrasions On	a)	Coarse particles such as salt or sand	a) Be sure cook-top surface and bottoms of
Cook-top Surface		between cook-top and utensils can cause		utensils are clean before usage. Small
(Ceramic Glass Cook-top		scratches.		scratches do not affect cooking and will
Models)				become less visible with time.
	b)	Cleaning materials not recommended for	b)	Check them.
		ceramic glass cook-top have been used.
	c)	Cookware with rough bottom has been	c)	Use smooth, flat-bottomed cookware.
		used.
6) Metal Marks	a)	Sliding or scraping of metal utensils on	a) Do not slide metal utensils on cook-top
(Ceramic Glass Cook-top		cook-top surface		surface. Use a ceramic glass cook-top
Models)				cleaning cream to remove the marks.
7) Brown Streaks Or Specks	a)	Boil-overs are cooked onto surface	a)	Use a razor blade scraper to remove soil.
(Ceramic Glass Cook-top
Models)
8) Areas Of Discolorations With	a)	Mineral deposits from water and food.	a) Use cookware with clean, dry bottoms.
Metallic Sheen		Remove using a ceramic glass cook-top
(Ceramic Glass Cook-top		cleaning cream
Models)
9) Hot Surface Indicator Light	a)	The hot surface indicator light stay on after	a)	Check it.
Stays On		control knob(s) have been turned OFF.
(Ceramic Glass Cook-top
Models)

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