![Troubleshooting](/images/new-backgrounds/19807/1980719x1.webp)
Troubleshooting
Problem | Solution |
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If there is no sound from any of the | • Check that receiver/amplifier is on and a source is playing. |
speakers: | • Check that the powered subwoofer is plugged in and is turned on (Power |
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| switch å pushed in). |
| • Check all wires and connections between receiver/amplifier and speakers. |
| Make sure all wires are connected. Make sure none of the speaker wires are |
| frayed, cut, punctured or touching each other. |
| • Review proper operation of your receiver/amplifier. |
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If there is no sound coming from one | • Check the Balance control on your receiver/amplifier. |
speaker: | • Check all wires and connections between receiver/amplifier and speaker. |
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| Make sure all wires are connected. Make sure none of the speaker wires are |
| frayed, cut, punctured or touching each other. |
| • In Dolby Digital or DTS modes, make sure that the receiver/amplifier is |
| configured so that the speaker in question is enabled. |
| • Turn off all electronics, and switch the speaker in question with one of |
| the other speakers that is working correctly. Turn everything back on, and |
| determine whether the problem has followed the speaker or has remained in |
| the same channel. If the problem is in the same channel, the source of the |
| problem is most likely with your receiver or amplifier, and you should consult |
| the owner’s manual for that product for further information. If the problem has |
| followed the speaker, consult your dealer for further assistance or, if that is |
| not possible, visit www.jbl.com. |
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If there is no sound from the center | • Check all wires and connections between receiver/amplifier and speaker. |
speaker: | Make sure all wires are connected. Make sure none of the speaker wires are |
| frayed, cut, punctured or touching each other. |
| • If your receiver/processor is set in Dolby Pro Logic mode, make sure the |
| center speaker is not in phantom mode. |
| • If your receiver/processor is set in one of the Dolby Digital or DTS modes, |
| make sure the receiver/processor is configured so that the center speaker is |
| enabled. |
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If the system plays at low volumes but | • Check all wires and connections between receiver/processor and speakers. |
shuts off as volume is increased: | Make sure all wires are connected. Make sure none of the speaker wires are |
| frayed, cut, punctured or touching each other. |
| • If more than one pair of main speakers is being used, check the minimum |
| impedance requirements of your receiver/amplifier. |
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If there is low (or no) bass output: | • Make sure the connections to the left and right speaker inputs have the |
| correct polarity (+ and |
| • Make sure the subwoofer is plugged into an active electrical outlet and is |
| turned on (Power switch å pushed in). |
| • In Dolby Digital or DTS modes, make sure your receiver/processor is |
| configured so that the subwoofer and LFE output are enabled. |
| • Switch the Phase switch ç to the opposite position, and select the position |
| that results in the most pleasing bass response. |
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If there is no sound from the surround | • Check all wires and connections between receiver/processor and speakers. |
speakers: | Make sure all wires are connected. Make sure none of the speaker wires are |
| frayed, cut, punctured or touching each other. |
| • Review the proper operation of your receiver/amplifier and its |
| features. |
| • Make sure the movie or TV show you are watching is recorded in a surround |
| sound mode. If it is not, check to see whether your receiver/processor has |
| other surround modes you may use. |
| • In Dolby Digital or DTS modes, make sure your receiver/processor is |
| configured so that the surround speakers are enabled. When five satellites |
| are in use, remember to configure your receiver or processor for |
| operation, and when six satellites are in use, configure your receiver or |
| processor for 7.1 channels. |
| • Review the operation of your DVD player and the jacket of your DVD to make |
| sure that the DVD features the desired Dolby Digital or DTS mode, and that |
| you have properly selected that mode using both the DVD player’s menu and |
| the DVD disc’s menu. |
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