The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■Water shutoff valve not fully open? Turn the water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
■Questions remain regarding water pressure? Call a licensed, qualified plumber.
Ice is sticking together in the ice storage bin
■It is normal for frost to be on top of the ice storage bin due to normal opening and closing of the freezer.
■It is normal for ice to stick together when it is not dispensed or used frequently. It is recommended that the ice storage bin be emptied and cleaned as needed. See “Ice Maker and Storage Bin.”
Off-taste, odor or gray color in the ice
■New plumbing connections? New plumbing connections can cause discolored or
■Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
■Odor transfer from food? Use airtight, moisture proof packaging to store food.
■Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing.
The ice dispenser will not operate properly
■Freezer door closed completely? Close the door firmly. If it does not close completely, see “The doors will not close completely.”
■Ice bin installed correctly? Be sure the ice bin is firmly in position.
■New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
■Ice stuck in the delivery chute? Use a plastic utensil to clear the delivery chute.
■Has the wrong ice been added to the bin? Use only cubes produced by the current ice maker.
■Has the ice melted around the auger (metal spiral) in the ice bin? Empty the ice container. Use warm water to melt the ice if necessary.
WARNING
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
■Is the ice dispenser stalling while dispensing “crushed” ice? Change the ice button from “crushed” to “cubed.” If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again.
■Has the dispenser arm been held in too long? Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again.
The water dispenser will not operate properly
■Freezer door closed completely? Close the door firmly. If it does not close completely, see “The doors will not close completely.”
■Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
■Is the water pressure at least 30 psi (207 kPa)? The water pressure to the home determines the flow from the dispenser. See “Water Supply Requirements.”
■Kink in the home water source line? Straighten the water source line.
■New installation? Flush and fill the water system.
■Water filter installed on the refrigerator? The filter may be clogged or incorrectly installed.
■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements” in either the Installation Instructions or the Use & Care Guide.
Water is leaking from the dispenser
NOTE: One or two drops of water after dispensing is normal.
■Glass not being held under the dispenser long enough? Hold the glass under the dispenser 2 to 3 seconds after releasing the dispenser lever.
■New installation? Flush the water system. See “Prepare the Water System” or “Water and Ice Dispensers.”
■Recently changed water filter? Flush the water system. See “Prepare the Water System” or “Water and Ice Dispensers.”
The dispenser water is not cool enough
NOTE: Water from the dispenser is chilled to only 50°F (10°C).
■New installation? Allow 24 hours after installation for the water supply to cool completely.
■Recently dispensed large amount of water? Allow 24 hours for water supply to cool completely.
■Water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
■Refrigerator connected to a cold water pipe? Make sure the refrigerator is connected to a cold water pipe. See “Water Supply Requirements.”
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