ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Benton Harbor, MI
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
Replacement Parts
Glass Turntable | Convection Rack (short) |
Part Number W10451786 | Part Number W10605651 |
Turntable Support and Rollers | Grill Rack (tall) |
Part Number W10605643 | Part Number W10605652 |
Turntable Hub |
|
Part Number W10605644 |
|
Cleaning Supplies
affresh® Kitchen Appliance | affresh® Stainless Steel Wipes |
Cleaner | Part Number W10355049 |
Part Number W10355010 | Heavy Duty Degreaser |
affresh® Stainless Steel | Part Number 31552A |
Cleaner |
|
Part Number W10355016 |
|
Built-In Kits
This countertop microwave oven can be built in by using one of the following trim kits*. These kits are available from the dealer or can be ordered by kit model number. See “Assistance or Service” section for the
KIT SIZE | KIT MODEL NUMBERS/COLORS |
27" (68.6 cm) | MKC2157AS / Stainless |
|
|
30" (76.2 cm) | MKC2150AS / Stainless |
|
|
*The
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