What to do if…Caution! Before troubleshooting,
disconnect the power supply.
Only a qualified electrician or
competent person must complete any
repairs to your appliance.
Important! It is normal to hear some
operating noises during use (for example the
compressor, refrigerant circulation).
Problem Possible cause Solution
The appliance is noisy. The appliance is not supported
properly.
Check if the appliance stands stable
(all the four feet should be on the
floor).
The compressor
operates continually.
The temperature is not set
correctly.
Set a warmer temperature.
The lid has been opened too
frequently.
Do not leave the lid open longer
than necessary.
The lid is not closed properly. Check if the lid closes well and the
gaskets are undamaged and clean.
Large quantities of food to be
frozen were put in at the same
time.
Wait some hours and then check
the temperature again.
Food placed in the appliance was
too warm.
Allow food to cool to room
temperature before storing.
The temperature of the room that
contains the appliance is too high
for efficient operation.
Try to reduce the temperature in
the room where the appliance
stands.
The High temperature
alarm light is on.
It is too warm inside the freezer. Refer to "High Temperature
Alarm".
The cabinet has been recently
switched on and the temperature
is still too high.
Refer to "High Temperature
Alarm".
There is too much frost
and ice.
Products are not wrapped
properly.
Refer to the 'Hints for freezing'
section of the user manual.
The lid is not shut properly or do
not close tightly.
Check if the lid closes well and the
gaskets are undamaged and clean.
The temperature is not set
correctly.
Set a warmer temperature.
The water drainage plug is not
correctly positioned.
Position the water drainage plug in
the correct way.