Something Not Working
If your Freezer is not working correctly, please carry out the following checks before contacting your local Service Force agent.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
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Symptom | Sol ut i on |
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"" is displayed in the temperature | D Please contact your local the John Lewis extended warranty |
display. | administrators, see service and spare parts page 17. |
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Audible alarm + flashing red warning | D Switch off the audible alarm by pressing the alarm off button. |
lamp. (The temperature inside the freezer is | The audible alarm could have been triggered by: |
too high.) | The freezer having been recently switched on and the |
| temperature still being too high. See the chapter "Switching on |
| and setting the temperature". |
| D The door may have been open for so long that the `door open' |
| alarm was triggered. |
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It is too warm inside the freezer. | D Set a lower temperature. |
| D Make sure that the door is completely closed and that the |
| insulating strip is complete and clean. |
| D If warm food products have been put inside the freezer, wait for |
| a couple of hours and then check the temperature again. |
| D Distribute the food products to allow cold air to circulate |
| around them. |
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It is too cold inside the freezer. | D Set a warmer temperature. |
| D Fast Freeze could have been switched on. |
| D The temperature display shows the highest temperature inside |
| the freezer. Thus a difference between the temperature indicated |
| on the display and the (average) temperature measured in |
| another way is normal. |
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Too much frost and ice are produced. | D Make sure that the door is completely closed and that the |
| insulating strip is complete and clean. |
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The compressor operates continuously. | D Set a warmer temperature. |
| D Make sure that the door is completely closed and that the |
| insulating strip is complete and clean. |
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The freezer does not operate at all. | D The freezer or power socket is not switched on. |
Cooling or interior light does not | D Power does not reach the freezer. (Try connecting another |
operate. No indicator lamps light. | electrical device to the power outlet.) |
| D The fuse has blown. |
| D The power plug is not properly inserted into the socket. |
Power failure | D Do not unnecessarily open the freezer, except when the power |
| cut seems to be long, in which case the food products should be |
| moved to another freezer that works. If the frozen products are |
| still hard following the power cut, they may be immediately |
| refrozen. If the food products have thawed but are still fresh, |
| they may be used, however they should be prepared before |
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