Troubleshooting

If a problem arises while you are using the TV, please read this troubleshooting guide carefully before you ask to have the TV repaired. You may be able to fix it easily by yourself. For example, if the mains plug is disconnected from the mains outlet, or the TV aerial has problems, you may think there is a problem with the TV itself.

Important:

•This troubleshooting guide only covers problems whose causes are not easy to decide. If you have a question when you are operating a function, read the page(s) for that function carefully, not this troubleshooting guide.

•If you follow the advice in this troubleshooting guide without any success, unplug the mains plug and ask for your TV to be repaired. Do not attempt to repair the TV by yourself or to remove the rear cover of the TV.

„If you cannot turn on the TV

•Is the mains plug connected to the mains outlet?

•Is the power lamp lit? If not, press the main power button.

„No picture or no sound

•Have you chosen a TV channel with very poor reception? If so, the BLUE BACK function will be activated: the entire screen becomes blue, and the sound is muted. If you still want to view the TV channel, follow the description “BLUE BACK” on page 39 to change the BLUE BACK function setting to OFF.

•Have you set the SPEAKER function to OFF? Follow the description “SPEAKER” on page 27 to check the SPEAKER function setting.

If SPEAKER is not displayed, set to SURROUND OFF with the SURROUND FEATURES menu and display SOUND SETTING again.

„Poor picture

•If noise (snow) totally blocks out the picture, there may be a problem with the aerial or aerial cable. Check the following to try to solve the problem:

–Have the TV and aerial been connected properly?

–Has the aerial cable been damaged?

–Is the aerial pointing in the right direction?

–Is the aerial itself faulty?

•If the TV or aerial suffers interference from other equipment, stripes or noise may appear in the picture. Move any equipment such as an amplifier, personal computer, or a hair drier, that can cause interference away from your TV. Or try moving the TV. If the aerial suffers interference from a radio tower or high- voltage wire, please contact your local dealer.

•If the TV suffers interference from signals reflecting from mountains or buildings, double-pictures (ghosting) will occur. Try to change the aerial’s direction or replace it with one with better directionality.

•Are your COLOUR SYSTEM settings correct? Follow the description “COLOUR SYSTEM” on page 25 to try to solve the trouble.

•Have the COLOUR and BRIGHT settings been adjusted properly? Follow the description “Picture Adjustment” on page 23 to try to adjust them properly.

•Videotaping teletext is not recommended because it may not record correctly.

•When a white and bright still image (such as a white dress) is displayed on the screen, the white part may look as if it is coloured. This is unavoidable due to the nature of the picture tube itself, and not due to a TV failure. When the picture disappears from the screen, the unnatural colours will also disappear.

•When viewing images from commercially available video software products, or videos from videotapes which have been recorded improperly, the top of the image may be distorted. This is due to the condition of the video signal. There is nothing wrong with the TV.

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