Others

Troubleshooting

Symptom

Causes and Countermeasures

Reference

Page

 

 

 

 

 

Video image does not appear

● Is there a problem with the power cable connecting this

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Power does not turn on.

unit and the power unit? (If the power cable is too long or

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thin, the cable resistance will be high and the correct

 

 

voltage may not be supplied.)

 

 

BUse a cable of low resistance and the correct cable

 

 

length. (When the camera is operating (at rated

 

 

current), check that the supplied voltage is of the rated

 

 

voltage at the terminal of the camera.)

 

 

 

 

 

● Is the lens cap attached?

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BRemove the lens cap.

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The power of the camera

● When power is supplied using PoE, the heater will not

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turns off when VN-

work. Use an AC 24 V power supply when using VN-

 

V686WPBU is used in an

V686WPBU in an environment under -10I.

 

environment under -10I.

 

 

 

 

 

The power does not turn on

● With some PoE-compatible devices (such as a hub),

 

even when PoE is used to

power will not be supplied when connected to a certain

 

supply power.

number of PoE terminals which exceed the limit of total

 

 

electrical power that can be supplied. Please refer to the

 

 

instruction manual of PoE-compatible devices.

 

 

 

 

IP address of the camera is

● The default IP address is 192.168.0.2, and the default

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unknown

Subnet Mask is 255.255.255.0.

 

 

● When [IP Setting] is set to ADHCP EnableB, this product

 

 

will run using the default IP address when it is started up

 

 

via a LAN in which a DHCP server does not exist.

 

 

● Search tool in attached CD-ROM is available to look for

 

 

the camera using a PC in the same LAN.

 

 

 

 

The web page of the camera

Check the Internet Explorer settings.

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cannot be displayed

When a proxy server is in use, configure the proxy server

 

 

settings of the Internet Explorer accordingly.

 

 

 

 

Built-in Viewer cannot be

Check the Internet Explorer settings.

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installed

Built-in Viewer consists of a software component called

 

 

ActiveX.

 

 

The ActiveX is usually installed when Built-in Viewer is used

 

 

for the first time. However, installation may be rejected

 

 

depending on the Anti-virus software settings. In this case,

 

 

change the settings of the Anti-virus software before installing

 

 

Built-in Viewer.

 

 

 

 

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