Others

Troubleshooting (continued)

Symptom

Causes and Countermeasures

Reference

Page

 

 

 

 

 

 

Authentication by VeriSign

VeriSign’s electronic signature is stored in Built-in Viewer.

^

appears during installation of

For computers with a network environment that is connected

 

Built-in Viewer

to the Internet, the authenticity of the Built-in Viewer can be

 

 

verified via authentication by VeriSign.

 

 

 

 

Multicast images cannot be

● Start multicast transmission manually from the

A Page 82

played back

[Streaming] page of the camera.

A Page 119

 

● In the case of multicast reception at Built-in Viewer, check

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that the multicast address and port number of Built-in

 

 

Viewer settings coincide with those on the [Streaming]

 

 

page of the camera.

 

 

Make use of a network that supports IGMP v2 for

 

 

multicast transmission.

 

 

● Data may be blocked by the Windows firewall. When this

 

 

occurs, perform the following to allow it to pass through.

 

 

Windows

XP:

 

 

Double-click [Windows Firewall] under [Start]-[Control

 

 

Panel], click the [Add Port...] button under the Exception

 

 

tab, and register the port number to be allowed through

 

 

the firewall in the Port Number field. Enter an arbitrary

 

 

character string in the name field.

 

 

Windows

XP:

 

 

Double-click [Allow a program through Windows Firewall.]

 

 

under [Start]-[Control Panel]-[Windows Firewall], click

 

 

the [Add Port...] button under the Exception tab, and

 

 

register the port number to be allowed through the firewall

 

 

in the Port Number field. Enter an arbitrary character

 

 

string in the name field.

 

 

 

 

The frame rate of the

● Check Built-in Viewer settings when a Built-in Viewer is in

A Page 57

displayed image is low

use.

 

A Page 82

 

● Frame rate will be constrained when the network

A Page 33

 

 

 

bandwidth is narrow.

 

 

 

 

A white zone appears in Built-

For some computers, a part of the Internet Explorer graphics

^

in Viewer

may not appear and is left white when the following setting is

 

 

performed on the Internet Explorer.

 

 

If [Right-click on the Desktop screen]-[Properties]-

 

 

[Settings]-[Advanced]-[Advanced]-[DPI setting] is set to

 

 

ALarge sizeB or ACustom sizeB, select ANormal size(96DPI)B

 

 

to resume normal drawing.

 

 

 

 

A warning message appears

Built-in Viewer consists of a software component

^

upon starting up Built-in

called ActiveX.

 

Viewer

The ActiveX is usually installed when Built-in Viewer is used

 

 

for the first time. However, installation may be rejected

 

 

depending on the Anti-virus software settings. In this case,

 

 

change the settings of the Anti-virus software before installing

 

 

Built-in Viewer.

 

 

 

 

 

 

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