Symptom

Causes and Countermeasures

Reference

Page

 

 

 

 

 

 

TCP images cannot be

The maximum number of images that can be sent

A Page 33

played back

by the camera via TCP is 20, and up to 20 Built-in

 

 

Viewers can be connected to each camera unit.

 

 

Make use of multicast for monitoring when the

 

 

number of areas exceeds the above number.

 

 

Camera allows multicast transmission of JPEG and

 

 

MPEG4 one stream at a time.

 

 

 

 

Unable to receive alarm

● Data may be blocked by the Windows firewall.

^

notification using the

When this occurs, perform the following to allow

 

computer via TCP/UDP

it to pass through.

 

 

Windows

XP:

 

 

Double-click [Windows Firewall] under [Start]-

 

 

[Control Panel], click the [Add Port...] button

 

 

under the Exception tab, and register the port

 

 

number to be allowed through the firewall in the

 

 

Port Number field. Enter an arbitrary character

 

 

string in the name field.

 

 

Windows

XP:

 

 

Double-click [Allow a program through Windows

 

 

Firewall.] under [Start]-[Control Panel]-

 

 

[Windows Firewall], click the [Add Port...] button

 

 

under the Exception tab, and register the port

 

 

number to be allowed through the firewall in the

 

 

Port Number field. Enter an arbitrary character

 

 

string in the name field.

 

 

 

 

Power is turned on but it is

Are the transporting tape and cushioning material

A Page 21

disconnected once the

removed?

 

A Page 26

camera rotates.

BRemove the transporting tape and cushioning

 

 

material.

 

 

 

 

 

Characters of the file name

When double-byte characters are to be used for the

A Page 63

registered in the FTP server

file name, make use of an FTP server for which the

 

are garbled

character code is EUC-JP.

 

 

 

 

The MPEG4 Viewer screen

Is ffdshow installed?

^

appears in black

To use the MPEG4 Viewer of the camera, install the

 

 

open source codec “ffdshow”. You can download

 

 

“ffdshow” from the Internet.

 

 

 

 

ACaution : The fan(T) is

The internal cooling fan is abnormal.

^

stoppedB appears on the

Write down the displayed text of BACaution : The

 

screen. (T denotes number)

 

fan(T) is stoppedB and consult your nearest JVC

 

 

 

 

dealer. Turn off the power of this camera

 

 

beforehand.

 

 

 

 

 

The camera pans

When [Auto Cleaning] is set to AOnB, this is not an

A Page 89

automatically

abnormality. Check the settings.

 

 

 

 

 

125