22 EN

TROUBLESHOOTING

 

 

SYMPTOM

CORRECTIVE ACTION

 

 

Although the USB cable is

•Make sure that the AC Adapter is connected to the camera and that

connected, PC operating system

the power is on.

does not recognize the recording

•Make sure that the USB cable is connected securely. (

medium in the camera or the

“SOFTWARE INSTALLATION AND USB CONNECTION GUIDE”)

camera.

•Either use a USB hub that has its own power supply, or connect the

 

USB cable directly to the PC’s USB connector.

 

•Windows® might not be recognizing the USB connector. Make sure

 

that the USB (Universal Serial Bus) controller within [Device

 

Manager] is usable.

 

 

Cannot copy or save files.

•Make sure that there is enough free space available in the drive

 

where you are trying to copy or save a file.

 

•Make sure that the drive where you are trying to copy or save a file is

 

not write-protected.

 

•Make sure that a file with the same name does not already exist

 

where you are trying to copy or save a file.

 

•Either use a USB hub that has its own power supply, or connect the

 

USB cable directly to the PC’s USB connector.

 

 

Cannot load still images into Digital

•Sometimes the format of the still image data prevents it from being

Photo Navigator.

loaded into Digital Photo Navigator. Use other graphics drawing or

 

processing software to convert the file to either bitmap format or

 

JPEG format.

 

•Make sure that there is enough free space available in the drive in

 

which Digital Photo Navigator is installed.

Still images have a mosaic

•When a small image is loaded and enlarged, it will take on a mosaic

appearance.

appearance. ( pg. 10)

 

•If an image is saved with a lower JPEG quality or if the format of the

 

image is changed, it will take on a mosaic appearance. ( pg. 17)

The colors displayed on the PC are

•Images will not be displayed correctly if the display is set for 256-

odd.

color (or fewer) display.

 

 

[Found New Hardware Wizard]

•Disconnect the cable, then connect the cable used when installing

screen appears. (Windows® XP)

the driver.

 

 

The created date of the file is not

•The created date is not displayed correctly if the date is not set on

displayed correctly on the

the camera.

information display panel.

 

 

 

NOTE:

When using a laptop PC, operation may be interrupted by a warning when the battery is nearly exhausted.

●If there is software which monitors the status of the battery running in the [StartUp] folder… Close the application, or delete/move its icon from the [StartUp] folder and reboot your PC.

●If you are using your PC’s power management function…

Right-click the [My Computer] icon, then select [Properties]–[System Properties]–[Device Manager]– [System Devices]–[Advanced Power Management Support]. Deactivate the power management function.