Troubleshooting

Use this chart to help you solve daily operational problems. If there are any problems you cannot solve, contact your JVC’s service center.

Power

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

The power does not come on.

The power cord is not plugged in.

Plug the power cord into an AC outlet.

 

 

 

 

The receiver turns off (enters standby

Speakers are overloaded because of high

1.

Stop the playback source.

mode).

volume.

2.

Turn on the receiver again, then turn the

 

 

 

volume down.

 

 

 

 

Speakers are overloaded because of a

Check the speaker wiring. If speaker wiring

 

short circuit at the speaker terminals.

is not short-circuited, contact your dealer.

 

 

 

 

The receiver is overloaded because of a

Consult your dealer after unplugging the

 

high voltage.

power cord.

 

 

 

“OVER HEAT” flashes on the display,

The receiver is overloaded because of high

Turn the volume down or turn off the

then the receiver turns off.

volume or long time usage.

receiver for a while and turn it on again.

 

 

If the receiver turns off soon after doing

 

 

solutions above, consult your dealer after

 

 

unplugging the power cord.

Sound and picture

No sound from speakers.

Speaker signal cables are not connected.

Check speaker wiring, then reconnect if

 

 

 

necessary (see page 8) after unplugging

 

 

 

the power cord.

 

 

 

 

 

Connections are incorrect.

Check the audio connections (see pages

 

 

 

10 to 18) after unplugging the power cord.

 

 

 

 

 

An incorrect source is selected.

Select the correct source.

 

 

 

 

 

Muting is activated.

Press MUTING to cancel the mute (see

 

 

 

page 21).

 

 

 

 

 

An incorrect audio input setting (analogue

Select the correct audio input setting

 

or digital) is selected.

(analogue or digital).

 

 

 

 

 

Sound from one speaker only.

Speaker signal cables are not connected

Check speaker wiring and reconnect if

 

properly.

necessary (see page 8) after unplugging

 

 

 

the power cord.

 

 

 

 

 

No sound from PC connected with a

An electrical shock is applied to the

Turn off the receiver once, then turn it on

USB cable.

receiver, PC, or USB cable.

again and restart application installed in the

 

 

 

PC.

 

 

 

 

Sounds are intermittently distorted by

When you use the digital coaxial connection,

This is not a malfunction.

the outside noise such as a lightning

the sounds may be intermittently distorted

 

 

discharge.

by the outside noise such as a lightning

 

 

 

discharge but the sound will be restored

 

 

 

automatically.

 

 

 

 

 

 

No picture on the TV screen.

Either the video input setting or video

Select the correct setting (see page 20 or

 

output setting is incorrect.

33).

 

 

 

 

 

No picture on the TV screen when

Either “HDMI SELECT” or “CMPNT

Select the correct setting.

“VCR” or “VIDEO” is selected as the

SELECT” (see page 32) is not assigned for

 

 

source.

each source correctly.

 

 

 

 

 

 

 

On-screen display does not appear on

The video input setting is set to “HDMI” or

Set the video input setting to the setting

the TV screen.

“RGB.”

other than “HDMI” or “RGB” (see page 20).

 

 

 

 

HDMI signals do not come on.

A video or audio format not compatible with

Check the video or audio format of the

 

this receiver is played.

signal to see if it is compatible with this

 

 

 

receiver and/or TV.

 

 

 

 

 

 

A HDCP-compatible TV is not connected.

Connect a HDCP-compatible TV (see page

 

 

 

10).

 

 

 

 

 

 

The receiver failed to recognize HDMI-

Disconnect the HDMI cable and connect it

 

connected components.

again.

 

 

 

 

 

A HDMI cable longer than 5 m is used.

Use a HDMI cable shorter than 5 m to

 

 

 

assure stable operation and picture quality.

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