Troubleshooting
Power
Power does not come on.
\Power plug is not inserted securely. Plug in securely.
Operation
“REGION CODE ERROR!” is shown on the TV screen.
\Region code of the inserted disc does not match the player. Check the region code of the disc printed on the disc jacket.
Operation is not possible.
\Microcomputer malfunction due to lightning or static electricity. Turn off the power and unplug the power cord, then connect the power cord again.
\Moisture condensation caused by a sudden change of temperature or humidity. Turn off the power, then turn it on a few hours later.
\The disc does not allow the operation, or an unplayable disc is inserted. Check and replace the disc (see page 2).
[LOCK] is displayed on the display window and the disc tray does not open.
\When you press 0 while pressing down 7 on the player in standby mode, the tray lock function is activated. The disc tray cannot be opened or closed in this status. To release this status, press 0 while pressing down 7 on the player in standby mode.
Setting cannot be changed in the [LANGUAGE] preference display.
\Stop playback and change the setting in the [LANGUAGE] preference display.
The audio language and subtitle cannot be changed.
\Only one language is recorded on the disc currently being played back.
\The disc being played back does not accept the AUDIO button and SUBTITLE button operation. Change the subtitle using [SUBTITLE] in the [LANGUAGE] preference display (see page 25).
No subtitle is displayed.
\No subtitle is recorded on the disc currently being played back.
\[OFF] is selected in [SUBTITLE] in the [LANGUAGE] preference display. Select the desired language in [SUBTITLE] (see page 25).
\Subtitle may not be displayed correctly during
Additional information
Picture
Picture is noisy.
\The player is connected to a VCR directly and the copyguard function is activated. Connect the player so that the picture signal flows directly to the TV.
\With some discs, the picture may be blurred when [PICTURE SOURCE] is set to [FILM] or [AUTO]. Set [PICTURE SOURCE] to [VIDEO (NORMAL)] or [VIDEO (ACTIVE)].
Correct picture cannot be obtained.
\Connect only one type of cable to the jack(s) you want to use on this player, either the VIDEO jack,
No picture is displayed on the TV screen or the screen is blurred or divided into two parts.
\The player is in the progressive scanning mode while the PAL/ NTSC selector is set to “PAL.” Set the 525i/625i - 525p/625p - REMOTE selector on the rear panel to “525p/625p,” or set it to “REMOTE” and make the Progressive scanning mode inactive by using the VFP - PROGRESSIVE SCAN button (see page 5).
Audio
DVD VIDEO disc playback sound level is lower than TV broadcast sound level.
\Set the [D.RANGE CONTROL] preference to [TV MODE] (see page 26).
Analog audio output is distorted.
\Set the [OUTPUT LEVEL] preference to [LOW] (see page 26).
MP3/WMA
No sound comes out.
\MP3/WMA disc is recorded with the “packet writing (UDF file).” It cannot be played.
Files (tracks) are not played in the recorded order.
\This player plays the files in the alphabetic order. So, the playback order can vary.
WMA files cannot be played back.
\The file is copy protected.
\The file is recorded with a bit rate under 48 kbps. The player does not support such WMA files.
JPEG
No picture is played back, or the screen turns black.
\Format of the files is not the baseline JPEG. The player supports only the baseline JPEG format.
The preference display cannot be turned on.
\You cannot turn on the preference display when a JPEG disc is inserted.
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