Care Of Your Water Softener

CHECKLIST TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and you won’t have to call and wait for service. If you do not find anything wrong, while making the checks, and your sof- tener still does not work, call your Sears Service Department.

1.Also read ERROR CODE.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press the SELECT button again and hold until a flashing code appears. It must show H46 for Model 38426 or H47 for model 39426. If any other number shows, the face plate computer is working on incorrect input and would probably be the cause of the problem. To set the correct code, press either the UP or DOWN button. When correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness number, etc.

PROBLEM

CAUSE

CORRECTION

 

 

 

No soft water

No salt (or salt bridged) in the storage tank

Add salt, see page 21, or break the salt bridge,

 

 

see page 29. Press REGENERATION button

 

 

and hold to start a regeneration, see page 23.

 

 

 

 

Transformer unplugged at the wall outlet, or

Check for loss of power due to any of these

 

power cable leads loose from the electronic

and correct. With the power back on, look at

 

board, fuse blown, circuit breaker popped, or

the time display and read PROGRAM MEMO-

 

circuit switched off.

RY, see page 19.

 

 

 

 

Manual bypass valve(s) in bypass position

Look at Fig. 18 & 19 on page 15. Move the

 

 

stem in a single valve to service. In a 3-valve

 

 

bypass, open the inlet and outlet valve, and be

 

 

sure to fully close the bypass valve.

 

 

 

 

Dirty, plugged or damaged nozzle venturi

Take apart and clean or replace damaged

 

 

parts, see page 33.

 

 

 

 

Valve drain hose plugged ir restricted

The drain hose must not have kinks, sharp

 

 

bends, or be raised too high above the soften-

 

 

er, see page 14.

 

 

 

Water hard sometimes

Hardness number setting too low

Press and release the SELECT button until

 

 

HARDNESS shows in the display. Read the

 

 

hardness number in the display and be sure

 

 

the same grains per gallon number is shown

 

 

as on your water analysis report. See page 18

 

 

to reset. Press and release the SELECT button

 

 

uuntil the present time shows in the display.

 

 

 

 

Using hot water when softener is regenerat-

Avoid using hot water during this time because

 

ing

the water heater refills with hard water, see

 

 

Automatic Bypass, page 31.

 

 

 

 

Increase in the grains of hardness in your

Ask your Sears retail store for a new water

 

water supply

analysis. Then make a new hardness number

 

 

setting, page 18.

 

 

 

Brine tank flooded

Restricted drain line

Check for kinks, bends or obstructions, see

 

 

page 14.

 

 

 

 

Plugged or dirty nozzle & venturi

Take apart and clean or replace damaged

 

 

parts, see page 33.

 

 

 

 

Valve rotor-disc & seals

Check for scratches or grooves, replace if

 

 

needed.

 

 

 

Salty tasting water

Restricted drain line

Check for kinks, bends or obstructions, see

immediately after

 

page 14.

regeneration

 

 

 

 

 

Questions? Call The Kenmore Water Line 1-800-426-9345

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Kenmore 420 Series warranty Problem Cause Correction, Checklist to Help YOU Save Money
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420 Series specifications

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