Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Range is not level.
Cannot move appliance easily. Appliance must be accessible for service,
Surface burners do not light.
Surface burner flame burns half way around.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Gas line is | a flexible C.S,A. International approved | metal | appliance | _'_ | ||||||
connector installed. |
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Surface | Control | knob | has not | been completely | turned to | LITE. Push | in and | turn the | ||
Surface | Control | knob | to LITE until burner ignites | and then | turn control | knob | to | desired | C_/) | |
flame size.
Burner ports are clogged. With the burner off, use a smalPgauge wire or needle to clean
ports. See "Surface Burners" in the Care & Cleaning table for additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be sure cord is securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be lit manually. See
Setting Surface Controls.
Burner ports are clogged. With the burner off, clean ports by using a
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly following instructions in the Care & Cleaning section.
Surface burner flame is orange,Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
| In coastal | areas, | a slightly | orange flame is unavoidable | due to salt | air. | ||||
Oven does not operate, | Be | sure | the oven | controls | are set correctly for the | desired function. | See Setting Oven | |||
| Controls | or Entire Appliance | Does Not Operate | (see | below). |
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| Be | sure | regulator gas valve is "ON". See installation instructions. |
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Entire appliance does not operate, | The time | of day must first be | set in order to operate the | oven. |
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Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).
Service wiring not complete. Contact a Sears Service Center.
Electrical power outage (electric ignition models only). Check house lights to be sure.
Call your local electric company for service. Surface burners can be lit manually. See
Setting Surface Controls.
Oven light (some models) does not work.
Be sure gas supply is turned on.
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