Kenmore 970-334420, 970-334421 manual Before You Call, Occurrence, Possible Cause/Solution

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE POSSIBLE CAUSE/SOLUTION

Range is not level.

Cannot move appliance easily. Appliance must be accessible for service,

Surface burners do not light.

Surface burner flame burns half way around.

Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level.

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Gas line is hard-plumbed. Have				a flexible C.S,A. International approved			metal	appliance		_'_
connector installed.										_i;_
Surface	Control	knob	has not	been completely	turned to	LITE. Push	in and		turn the	_-y_
Surface	Control	knob	to LITE until burner ignites		and then	turn control	knob	to	desired	C_/)

flame size.

Burner ports are clogged. With the burner off, use a smalPgauge wire or needle to clean

ports. See "Surface Burners" in the Care & Cleaning table for additional cleaning instructions.

Range power cord is disconnected from outlet (electric ignition models only). Be sure cord is securely plugged into the outlet.

Electrical power outage (electric ignition models only). Burners can be lit manually. See

Setting Surface Controls.

Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire or needle.

Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until

flame is full. Dry the burners thoroughly following instructions in the Care & Cleaning section.

Surface burner flame is orange,Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.

	In coastal			areas,	a slightly	orange flame is unavoidable			due to salt	air.
Oven does not operate,	Be	sure	the oven		controls	are set correctly for the		desired function.		See Setting Oven
	Controls			or Entire Appliance			Does Not Operate	(see	below).
	Be	sure	regulator gas valve is "ON". See installation instructions.
Entire appliance does not operate,	The time			of day must first be			set in order to operate the		oven.

Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).

Service wiring not complete. Contact a Sears Service Center.

Electrical power outage (electric ignition models only). Check house lights to be sure.

Call your local electric company for service. Surface burners can be lit manually. See

Setting Surface Controls.

Oven light (some models) does not work.

Be sure gas supply is turned on.

Burned-out or loose bulb. See Changing the Oven Light (some models) to replace or tighten the bulb.

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