Kenwood ES020 manual Trouble shooting guide, Problem Possible cause Solution

trouble shooting guide

problem	possible cause	solution
Espresso coffee doesn’t come	● The coffee is damp and/or pressed too	● Check that you are using ground coffee suitable for espresso makers. Press the coffee more
out of the machine.	firmly into the filter.	lightly in the filter and change the grind if necessary.
	● The holes in the filter holder spouts	● Clean the holes in the spouts
	are blocked.
	● The coffee outlet is blocked.	● Clean as indicated in the cleaning section.
	● The tank is incorrectly fitted and the	● Press the tank lightly so as to open the valve at the bottom
	valve at the bottom is not open.	● Dismantle the crema device ￿ and clean parts thoroughly. See Cleaning (filter) section.
	● The holes in the crema device
	are blocked.
Espresso coffee drips from the	● The filter holder is incorrectly attached	● Refit the filter holder, making sure it is located correctly and turn to the right.
edges of the filter holder,	to the machine.
instead of from the holes.	● The gasket of the espresso boiler	● Get the gasket replaced. Refer to Service and Customer Care.
	has lost its elasticity.
	● The holes in the filter holder spouts	● Clean the holes in the spouts.
	are blocked.
	● Too much coffee has been placed in	● Decrease the quantity of coffee.
	the coffee filter.
The espresso coffee is cold	● Pre heating the machine was not	● Follow instructions on pre heating the coffee machine.
	carried out.
	● The green coffee ready indicator light	● Wait until the green coffee indicator light stops flashing before pressing the coffee button.
	was not glowing when the coffee
	button was pressed.
The pump is too noisy.	● The water tank is empty.	● Fill the tank with water.
	● The tank is incorrectly fitted and the	● Press the tank lightly so as to open the valve at the bottom.
	valve in the bottom is not open.
The coffee cream is light in	● The ground coffee has not been	● Press the coffee more firmly.
colour and is dispensed	pressed enough.
too quickly.	● Insufficient ground coffee has been used.	● Increase the quantity of coffee in the filter.
	● Too much coffee has been dispensed.	● Decrease the quantity of coffee dispensed into the cup(s).
	● The coffee used is unsuitable.	● Change the type of coffee used.
The coffee cream is dark in	● The ground coffee has been pressed	● Press the coffee less.
colour and is dispensed	too firmly.
too slowly.	● The coffee outlet is blocked.	● Clean as indicated in the cleaning section.
	● Too much coffee has been used.	● Decrease the quantity.
	● The coffee is too finely ground.	● Change the coffee and buy one suitable for espresso machines.
	● The coffee used is unsuitable.	● Change the coffee and buy one suitable for espresso machines.
The coffee has an acidic taste.	● The machine was not rinsed	● Flush the machine with several changes of clean water and rinse all components, see cleaning.
	thoroughly after descaling.
The milk does not froth when	● The milk is not cold enough.	● Always use milk from the refrigerator.
making a cappuccino		● Try milk with a different fat content.
	● The cappuccino maker is dirty.	● Clean the steam delivery tube as well as the nozzle. See Cleaning.

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