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SECTION 4The Brewer should be de-scaled every 6
months to ensure optimal performance. It is
possible for calcium deposits to build up faster,
making it necessary to de-scale more often.
This Brewer is equipped with sensors to detect
when scale buildup is interfering with the
performance of the Brewer. When this is
detected, 'DE-SCALE' will be displayed on the
LCD Control Center.
You should promptly de-scale if ‘DE-SCALE’ is
displayed on the LCD Control Center. Properly
follow the de-scaling procedure described below.
De-Scaling
a. PREPARE
Step 1: Make sure you have at least 48
ounces of undiluted white vinegar on hand.
You will also need an empty sink and a
ceramic cup (do not use a paper cup.)
Step 2: Empty the water in the Water
Reservoir.
b. FILL AND CLEAN
Step 1: Pour the vinegar into the Water
Reservoir and fill it to the top edge of the
clear viewing area.
Step 2: Place a ceramic cup in the Drip Tray
and run a brew cycle. DO NOT USE A
KK--CCUUPP®portion pack just press the Large
Cup Button. Pour the contents of the cup
into the sink.
Step 3: Repeat the brew process until the
Water Reservoir is empty, pouring the
contents of the cup into the sink after each
cycle. Remember to open and close the lid
between each cycle so the cup sizes will
flash.
Step 4: Rinse the Water Reservoir
thoroughly and fill with fresh water.
Step 5: Now let the Brewer stand for
4 hours while still on.
c. RINSE
Step 1: Ensure the Water Reservoir is filled
with fresh water.
Step 2: Place a ceramic cup on the Drip Tray
and run a regular brew cycle. Pour the
contents of the cup into the sink.
Step 3: Repeat brew process until the Water
Reservoir is empty.
Step 4: You may need to perform additional
rinse cycles if you notice any residual taste.
Storage
Empty the Water Reservoir before storing and
take care to ensure that you store your Brewer
in a safe and frost free environment. Please be
sure to store your Brewer in its upright position
to avoid water leakage from the inner tank. If
you store the Brewer in a cold environment,
you run the risk of water freezing inside the
Brewer and causing damage. When you pre-
pare to use it after storage, we recommend
rinsing the Water Reservoir with fresh water
and running three cleansing brews without a
K-Cup.
If you plan to move your Brewer to a different
location, turn the Brewer off, unplug it and
empty the Water Reservoir. If your Brewer has
been in an environment below freezing, please
be sure to let it warm to room temperature for
2 hours before using.
TROUBLESHOOTING
SITUATION SOLUTION
Brewer will not brew
when used for the
first time
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset circuit breaker if necessary.
• Make sure that the Power Button has been turned on and is
illuminated.
• The Brewer must be primed for use by filling the internal hot water
tank before the first brew. ‘PRIME’ will be displayed on the LCD
Control Center (refer to page 6).
• If Brewer is cold/frozen, wait for two hours for it to reach room
temperature.
Brewer will not brew • After placing the K-Cup®portion pack in the K-Cup Holder, make sure
that the Handle is pushed down securely and the LCD Control Center
changes from ‘READY’ to ‘BREW’, then press either the Large Cup or
Small Cup Button.
• If the LCD Control Center indicates ‘ADD WATER’, add water to Water
Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the LCD Control Center indicates ‘ADD WATER’ even after refilling,
contact Customer Service at 1-866-901-BREW (2739).
Brewing a partial cup • The Exit Needle may be clogged. (refer to page 11).
• Clean K-Cup Holder if necessary and rinse under faucet. (refer to page 11).
• The Water Reservoir may have been removed during brewing.
Replace the Water Reservoir and perform a cleansing brew.
• If the LCD Control Center indicates ‘DE-SCALE’, descale the Brewer
(refer to page 11).
• If you have repeated the descale procedure on your Brewer two times
and the message is still displayed, contact Customer Service at
1-866-901-BREW (2739).
Brewer Does Not
Have Power
The time is not
displayed on the
LCD Message Center
• The time will not be displayed on the LCD unless you have set it.
To set the clock, follow the procedure on Page 9.
• If power is interrupted to the Brewer, you will need to set the clock
again using the procedure on page 9.
6:15AM
MENU
DE-SCALE
NOTE: If 'DE-SCALE' is still displayed on
the LCD Control Center after completing the
procedure, repeat the de-scaling
procedure above.
NOTE: The Brewer will continue to function
even when 'DE-SCALE' is displayed.
However, if you do not de-scale soon after it
is displayed, continued scale build-up could
damage the Brewer.If this occurs,
'DE-SCALE' will begin to blink to alert you to
the potential damage to the Brewer if you do
not de-scale immediately.
If any problems persist, contact Customer Service at 1-866-901-BREW (2739).
My brewer shuts off
automatically • Check to make sure that the Auto Off Timer and/or On/Off Time
features have not been set. To do this, press the black button below
'MENU' and scroll through the programming options. 'OFF' should
be displayed for Auto Off Timer and On/Off. If 'OFF' is not displayed,
follow directions on pages 9-10 to reset.