Troubleshooting

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below and on the next page before calling for assistance or service.

If you still need help, see the “Requesting Assistance or Service” section.

Microwave oven does not work

 

PROBLEM

CAUSE

 

 

 

 

 

 

Nothing works.

The power supply cord is not plugged into a live circuit with the proper

 

 

voltage. (See the “Electrical requirements” section on page 5 and the

 

 

“Electrical connection” section on page 7.)

 

 

A household fuse has blown or a circuit breaker has tripped.

 

 

The electric company has had a power failure.

 

 

 

 

 

The microwave oven

You are using the oven as a timer. Touch OFF/CANCEL to cancel the

 

will not run.

Minute Timer.

 

 

The door is not firmly closed and latched.

 

 

You did not press to start at the end of a function.

 

 

You did not follow directions exactly.

 

 

An operation that you set earlier is still running. Touch OFF/CANCEL to

 

 

cancel that operation.

 

 

 

 

 

Cooking times

PROBLEM

CAUSE

 

 

Food is not cooked

The electric supply to your home or wall outlets is low or lower than normal.

enough.

Your electric company can tell you if the line voltage is low. Your electrician

 

or service technician can tell you if the outlet voltage is low.

The cook power is not at the recommended setting. Check the chart on

 

page 16.

 

You have not allowed enough cooking time for the amount of food being

 

cooked. Larger amounts of food need longer cooking times.

 

 

The display shows a time

The oven door is not closed completely.

counting down but the

You have set the controls as a Minute Timer. Touch TIMER or OFF/CANCEL

oven is not cooking.

to cancel the Minute Timer.

 

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KitchenAid KHMS147HWH, KHMS147HBK, KHMS147HBT Troubleshooting, Microwave oven does not work, Cooking times, Problem Cause

KHMS147HBT, KHMS147HBK, KHMS147HWH, KHMS147H specifications

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