Ice and Water

The ice maker is not producing ice or not enough ice

Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.

Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.

Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the ON position.

New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.

Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.

Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.

Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”

The ice cubes are hollow or small

NOTE: This is an indication of low water pressure.

Water shutoff valve not fully open? Turn the water shutoff valve fully open.

Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.

Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”

Questions remain regarding water pressure? Call a licensed, qualified plumber.

Off-taste, odor or gray color in the ice

New plumbing connections? New plumbing connections can cause discolored or off-flavored ice.

Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.

Odor transfer from food? Use airtight, moisture proof packaging to store food.

Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.

ACCESSORIES

To order replacement filters, call 1-800-442-9991and ask for the part number listed below or contact your authorized KitchenAid dealer. In Canada, call 1-800-807-6777.

Stainless Steel Cleaner and Polish:

Order Part #4396920

Standard Base Filter Cartridge:

Order Part #4396841 (T2RFWG2)

In Canada, Order Part #4396841B (T2RFWG2)

WATER FILTER

CERTIFICATIONS

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KitchenAid W10162440A, W10162441A warranty Accessories, Water Filter Certifications, Ice and Water