Kodak 5100 Telephone Customer Support

Support

Outside the United States and Canada

In countries other than the United States and Canada, the terms and conditions of this warranty may be

different. Unless a specific Kodak warranty is communicated to the purchaser in writing by a Kodak

company, no warranty or liability exists beyond any minimum requirements imposed by law, even though

defect, damage, or loss may be by negligence or other act.

EASTMAN KODAK COMPANY

Rochester, NY 14650

U.S.A.

© Eastman Kodak Company, 2006. MC/MR/TM: Kodak Printed in China.

Telephone Customer Support

If you have questions concerning the operation of your EasyShare software, Home Center software, or

EasyShare AiO, you may speak with a customer support representative. When you call, please have the

following information available.

 Computer model, operating system

 Processor type and speed (MHz)

 Amount of memory (MB) and free hard disk space

 Printer serial number

 Version of Kodak EasyShare software

 Version of Kodak Home Center software

 Print a Diagnostics Page

 Exact error message you received

 Your unit's Kodak Service Number (under the printer access door).

User Guide 55

Contents

Main EasyShare 5100 All-in-One Printer User Guide Page Table of Contents Page 1 Product Overview Main Components Control Panel Layout Page Status Lights The following tables contain information on the EasyShare AiO lights. Page Page Page Page USB Port Page 2 Getting Started Connect Power Install the Printhead Page Install Ink Cartridges Page Install the Duplexer Startup Demo Sheet Transfer Photos 3 Handling and Loading Paper The Scanner Glass Load Main Tray Load Photo Tray Load Envelopes Load Labels Page 4 Print Print with Control Panel Print Photos from a Proofsheet Bluetooth Printing Range User-friendly Name Layouts Page Page Page 3.5x5 Inch Paper 4x6 Inch Paper 5x7 Inch Paper 8x10 Inch Paper US Letter Page A4 Paper A5 Paper A6 Paper B5 Paper Index Sheet Page Page 5 Copy Copy with Control Panel Copy to Main Tray Copy to Photo Tray 6 Scan Scan with Control Panel Page 7 Maintenance General Care Clean the Scanner Glass Clean the Scanner Lid Print Diagnostic Sheet Firmware Upgrade Ink Cartridges Check Ink Levels Replace Ink Cartridges Page Printhead Calibration Replace Printhead Page Page Page 8 Support Contact Kodak Limited Warranty Limited Warranty Coverage Limitations Your Rights Outside the United States and Canada Telephone Customer Support Customer Support Phone Numbers Visit www.kodak.com/go/dfiswwcontacts. Messages The following tables explain the EasyShare AiO printer messages. Page Page Troubleshooting AiO Fails to Power On Bluetooth Device not Recognized Probable Cause 1 Probable Cause 2 Device not Recognized Ink Cartridge Color/Black Cartridge Not Recognized Ink Cartridge out of Ink Multiple Paper Feed No Communication with Computer No Paper Feed Paper Jam Printer not Responding Transfer Pictures Failure Wrong Paper Size Print Troubleshooting Envelope Printing Incorrect Multiple-page Document in Reverse Order Photo Print Smudged PictBridge Camera not Detected Picture Will Not Print Pictures Cropped Poor Print Quality Print Skewed or Slanted Print Spotted Print Too Dark Print Too Light Printing Stops Slow Printing White Edges on Borderless Prints Copy Troubleshooting Copies Faded or Dull Colors Copies too Light or Dark Copy Cut Off Scan Troubleshooting Scanned Image Blank Proofsheet Scan Unsuccessful Page 9 Appendix Appendix All-in-One Specifications Computer Requirements Paper Types Page Safety Parts Power Location Environment Regulatory Compliance FCC Compliance and Advisory FCC and Industry Canada Canadian DOC statement Waste Electrical and Electronic Equipment labeling Notice to Users in the European Economic Area Page Page Glossary Page Page Index *1K2091* 1K2091